Emc IP Holding Company LLC

Venkata Pavan Kumar Duddu

Senthil Thiagrajan

Vishwadeep Chawla

Lavanya Laxminarayan

An apparatus in one embodiment comprises a processing platform that includes a plurality of processing devices each comprising a processor coupled to a memory. The processing platform is configured to implement at least a portion of at least a first cloud-based system. The platform further comprises an artifact priority attribute module configured to define artifact priority attributes based on historical artifact data and user input, and to define value categories for the artifact priority attributes. The platform also comprises a real-time weight adjustment software agent configured to assign adjustable weights to the artifact priority attributes and value categories. Additionally, the platform further comprises a priority routing module configured to calculate priority scores for pending artifacts as a function of all weights assigned to the artifact priority attributes and value categories, and to route the pending artifacts to resources in a ranked order of priority based on the priority scores.

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Shrewsbury, MA, United States of America

Venkata Pavan Kumar Duddu