T-Mobile USA, Inc.

Veeraseshamamba Venigalla

Phi Nguyen

Systems and methods for taking actions in response to a condition or state of a mobile device are disclosed. The system receives interactions between agents and subscribers of a telecommunications service provider relating to use of the mobile device to access a network. The system accesses subscriber data for the subscriber based on the interactions, the subscriber data including a coverage map. The system determines a usage pattern characterizing the use of the mobile device to access the network. And the system uses the interactions, the subscriber data, and the usage pattern to recommend an action to respond to a condition or state associated with the mobile device. The action can include updating the mobile device, changing a device state, or replacing the mobile device. In some implementations, the system trains and uses a machine learning model to recommend the action and/or to identify and access the subscriber data.

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Southlake, TX, United States of America

Veeraseshamamba Venigalla