Dell Products Inc.

Veenu Gupta

Rahul Deo Vishwakarma

Kapil Sampath

Abhilash Mukesh

A self-guided troubleshooting guide generation method includes: receiving a first assistance request from the user; in response to receiving the first assistance request, scanning a first user interface (UI) through which the first assistance request is transmitted and extracting text from the first UI; parsing the extracted text and identifying an error message in the extracted text; comparing, after the identifying, the error message to data stored in an assistance request database; and generating, based on the comparing, solution information for resolving the error message and displaying the solution information on a display displaying the first UI.

System and method for generation of self-guided recovery procedures and suggestions

One example method includes receiving a code request, parsing code associated with the code request, storing, in a staging database, a portion of the code, traversing a codebase to identify any code in the codebase that matches the portion of the code, and when code is found in the codebase that matches the portion of the code, incrementing a green count and pushing the portion of the code to a redundant code bin, and when no code is found in the codebase that matches the portion of the code, incrementing a red counter and updating the codebase to include the portion of the code.

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Milpitas, CA, United States of America

Veenu Gupta