International Business Machines Corporation

Vasanth Raghavan

Al Chakra

Rahul Ghosh

Rocky D McMahan

According to one aspect of the present disclosure a system and technique for dynamic system level agreement provisioning includes: a computing environment configured with allocatable computing resources; and a host having a processor unit operable to execute a service level agreement (SLA) module. The SLA module is configured to: identify service level criteria for a customer of computing services of the computing environment; determine characteristics of the computing environment; identify a time period for providing the computing services; evaluate one or more utility functions defining service level variables; and automatically determine a service level agreement (SLA) provision for the customer based on the one or more utility functions.

Dynamic system level agreement provisioning

According to one aspect of the present disclosure a method and technique for dynamic system level agreement provisioning is disclosed. The method includes: identifying, by a data processing system of a computing environment service provider, service level criteria for a customer of computing services; determining characteristics of the computing environment; identifying a time period for providing the computing services; evaluating one or more utility functions defining service level variables; and automatically determining, by the data processing system, a service level agreement (SLA) provision for the customer based on the one or more utility functions.

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Raleigh, NC, United States of America

Vasanth Raghavan