Samsung Electronics Co., Ltd.

Vani Budhati

Guoxin Fan

Sudheer Kumar Peddireddy

Sudhindra Pundaleeka Herle

Sundararajan Chellappan

Rohit Kothari

Roger Harry Ingles

Gary Bernitz

A system is provided that includes a portable electronic device and a customer care system. The customer care system is configured to remotely communicate with the portable electronic device. The customer care system is operable to receive an indication of content displayed on a display of the portable electronic device. The customer care system is operable to communicate a signal to the portable electronic device that the portable electronic device interprets as input to keys on the portable electronic device by a user of the portable electronic device.

Pseudo-remote terminal IOTA mobile diagnostics and electronic customer care

A system for remote handset diagnostics is provided. The system includes a plurality of handsets each having a diagnostic engine, and a carrier system having a plurality of encoder/decoder components. Each encoder/decoder component is operable to promote communication with at least one diagnostic engine to obtain diagnostic data. The carrier system further includes a diagnostic component that is operable to provide a common interface for diagnosing handsets. The diagnostic component is also operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset.

Remote handset diagnostics

A system for handset self diagnostics is provided. The system includes a handset and a diagnostic engine on the handset to obtain diagnostic data for the handset. The system also includes an application on the handset, and the application includes at least one user interface that uses the diagnostic data to assist a user of the handset to operate the handset.

Handset self diagnostics

The present disclosure relates generally to a system and method for a pseudo DLL linker. In one example, the method includes identifying a plurality of components forming an image and identifying all symbols exportable from each component and all symbols imported by each component from another component. A redirection mechanism is built containing an address of each symbol exported by a component that is imported by another component, and each component is modified to alter each direct reference to a symbol associated with another component to a reference to the redirection mechanism. A linker is called to link a final image based on the modified components.

System and method for a pseudo dynamic link library (DLL) linker for a monolithic image in a wireless device

A segmented linker for generating from an original binary file an upgraded binary file suitable for replacing a copy of the original binary file installed in a target device. The segmented linker receives as inputs a plurality of objects, the original binary file, and a memory map input file associated with a target device. The segmented linker preserves in the upgraded binary file at least some of the spatial locality of reference of code in the original binary file. The segmented linker further receives as an input a linker guideline file that defines the layout of objects having spatial locality of reference in the original binary file. The segmented linker uses the linker guideline file to limit the propagation of cascading address references in the upgraded binary file.

Segmented linker using spatial locality of reference for over-the-air software updates

A method of generating a composite delta file based on the differences between an original file and an upgraded file. The method comprises the steps of: 1) segmenting the original binary file into segments of size N; 2) segmenting the upgraded binary file into segments of size N; 3) detecting a first set of differences between a first segment from the original binary file and a first segment from the upgraded binary file; and 4) generating a first delta file from the detected first set of differences. The method further comprises the steps of: 4) detecting a second set of differences between a second segment from the original binary file and a second segment from the upgraded binary file; and 5) generating a second delta file from the detected second set of differences. The first and second delta files are combined to form the composite delta file.

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Garland, TX, United States of America

Vani Budhati