Servicenow, Inc.

Vamsi Krishna Soma

Sanjay Kumar Gupta

Harish Kumar Balachandra Bellamane

Evan Ross Lipton

Udom Dwivedi

Vytesh Ramesh

The present disclosure relates techniques for coordinating and synchronizing client-facing support services with the activities and responses from one or more technical teams assigned to address a client issue. In certain implementations, this may allow an agent or customer approach to use a single reference identifier (such as a case or matter number) to access information or updates from technical teams that do not typically employ such a number for their own tracking purposes. In this manner, relevant information to a client issue may be accessed from all involved technical teams at the agent level as well as allowing the technical teams themselves to readily see activity by other teams.

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Sunnyvale, CA, United States of America

Vamsi Krishna Soma