Servicenow, Inc.

Vamsi Krishna Madala

Brian James Waplington

Santosh Reddy Poreddy

Eun-Sook Watson

Betsy Cherian

Hnin Haymar

John Gerald Ferguson

Thomas Woodley Brotherton

Teja Chava

A system could include a first set of mappings between application files and version indicators. The application files could be related to a software application. The system could also include a second set of mappings between application files and a first subset of version indicators, where a standardized release of the software application includes application file versions in accordance with the first subset. The system could further include a third set of mappings between a second subset of version indicators and records indicating that the corresponding application file versions were written after the standardized release. The system could further include processors configured to perform operations including: determining that an application file in the third set of mappings has standardized release version. The operations could further include providing a difference between a recent version of the application file and the application file version that was part of the standardized release.

Automatic determination of code customizations

An example embodiment performed by a scoped software application executable on a computing device of a computational instance of a remote network management platform may involve: requesting and receiving, from an application database associated with a third-party software application, alert rules that trigger alerts when associated events occur in a managed network; receiving data representing selection of a set of the alert rules and, based on the data, requesting and receiving, from the application database, a set of past alerts that have been triggered by the set of the alert rules; using mapping data to map fields of the set of the past alerts to fields of a sample security incident record; displaying a preview region including the sample security incident record; using the mapping data to create security incident records that map to the set of the past alerts; and writing, to a security incident database, the security incident records.

Creating security incident records using a remote network management platform

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San Diego, CA, United States of America

Vamsi Krishna Madala