Servicenow, Inc.

Vadim Denisov

Manjeet Singh

Ciprian Mocanu

Hans Jochen Gerhard Pohle

Hans Joachim Gerhard Pohle

Andrei Vlad Olteanu

Bojan Tomić

An embodiment involves receiving a request specifying a particular process, wherein an event table associates event identifiers of events, process identifiers of processes that generated to the events, timestamps of times when the events occurred, states of the processes at the times, and references to related processes; generating nodes of a graph, wherein the particular process and each of its related processes are represented by entity nodes annotated with respective process identifiers, and the events are represented by event nodes annotated with respective event identifiers; generating edges between the entity nodes and the event nodes for which the events of the event nodes either were: generated by the processes represented by the entity nodes, or refer to the processes represented by the entity nodes; and generating edges between pairs of the event nodes that: generated by a common process, and the events of which occurred sequentially according to their timestamps.

Multi-dimensional process mining and analysis

An embodiment may involve a server-side log collected by a server device, where the server-side log includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application executed by the server device. The embodiment may further involve one or more processors configured to: receive, from a client device disposed upon a network, a client-side log, wherein the client-side log includes operational data related to usage of a client-based application executed by the client device; identify, from the operational data, the client-based application and one or more activities performed by the client-based application; determine that the one or more activities are related to the unique identifier; based on the one or more activities, determine an action that can be taken to improve efficacy of the server-based application; and write, to the persistent storage, a representation of the action.

Server-side workflow improvement based on client-side data mining

Growing community of inventors

Amsterdam, Netherlands

Vadim Denisov