Microsoft Technology Licensing, LLC

Vadi Ramalingam

Mark Allen Miller

Donovan Allen Isaak

Carroll W Moon

Kent D Mitchell

Esha Sharma

Hollie McCurdy

Lou Nikodym

Brian Feck

Jason Heintz

Supreeth Ranganna

Techniques for managing service requests in cloud computing systems are disclosed herein. In one embodiment, a method can include in response to determining that a profile of detected service requests substantially deviates from the predetermined profile, identifying a component failure of a service component in the cloud computing system by searching a database containing operational event logs of the cloud computing system based on the detected service requests. The method can then include posting, on a user portal of the cloud computing system, a notification to additional users regarding the identified component failure of the service component and performing various remedial actions to correct the identified component failure.

Service request management in cloud computing systems

A support data generation system detects an indication of a problem within a flighted infrastructure. Based on the detected indication, a feature undergoing implementation within the flighted infrastructure is identified. The identification occurs automatically after the indication is detected. An alert comprises the detected indication and the identified feature is generated and output on a user interface.

Intelligent listening system for agile delivery of cloud services

An application provides cloud computing master data management. The application determines a rank associated with received server information from a server. The source rank is adjusted according to evaluation of server information against naming convention standards. The source rank is used in determining a category matching the server information. An assigned category includes instructions to configure assets of a server. The application assembles configuration information from the assigned category and provides the configuration information to the server.

Master data management system for monitoring cloud computing

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Redmond, WA, United States of America

Vadi Ramalingam