Nice Ltd

Nice Systems Ltd.

Uzi Baruch

Leon Portman

Hadas Liberman Ben-Ami

Shlomi Haba

Assaf Frenkel

Iftach Smith

Igor Cher

Yosef Golan

Yizhar Ronen

Yuval Marco

Yohay Etsion

Naama Damti

Efim Kolodizner

Roni Krivoshey

Shay Weiss

Omri Hayner

Beeri Mart

Offer Hassidi

Karawan Shorosh

Naama Damty

Eli Zakashansky

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

A system and method for management of task allocation in a multi-core processing system. A controller of the processing unit may, at an initialization stage determine a number of worker threads to be a prime number not smaller than a multiplication of the number of the processing cores and a predetermined factor, assign a worker identification number (ID) to each worker thread, wherein the worker IDs are consecutive positive integers ranging from zero to the number of workers minus one. At a processing state the controller may receive from a dispatcher of the processing system a task associated with a numeric context ID and designate the task to one of the worker threads, wherein the worker ID of the designated worker thread equals the numeric context ID of the task, modulo the number of worker threads.

Management of task allocation in a multi-core processing system

Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.

Session board controller based post call routing for customer feedback application

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Maale Adumim, Israel

Uzi Baruch