Servicenow, Inc.

Umakanth Godavarthy

Sarup Paul

Ryan Christopher Currier

Prabhat Mishra

Rampradeep Dodda

Avishek Dey

Harish Bellamane

Preethi Chittimalla

Paulina Luckiewicz

Vinamra Misra

Mallesh Aggu

Pavan Reddy Thokala

Sri Mahathi Nalluri

Jeevan Swarna

Denzil Joseph

Cameron Garrett Wheeler

Methods and systems for providing a centralized customer graphical user interface (GUI) include receiving an indication that a user has initiated an interaction with a cloud platform for support. In response, an interaction record is created for the interaction. A context is also determined for the interaction. The GUI displays information based on the context. An indication that an ending of the interaction has occurred may cause the GUI to present a wrap-up with confirmation indicators for one or more records interacted with via the GUI. The GUI may also receive an indication that one or more of the confirmation indicators is correct, and in response to receiving the indication that the one or more of the confirmation indicators is correct, one or more corresponding records are edited.

Integrated customer information user interface

A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

Systems for peer-to-peer knowledge sharing platform

Growing community of inventors

Hyderabad Telangana, India

Umakanth Godavarthy