Adp, Inc.

Uday Kumar Reddy Gangireddy

Henry C Will, Iv

The present disclosure relates to a system and method of providing analysis of chatbot conversation paths, and more particularly, to a system and method which provides visual and data observation of conversation paths and related information to provide a more efficient means of analysis. The method includes: receiving, by a computer system, a plurality of conversational transcripts, converting, by the computer system, the plurality of conversational transcripts into a visualization which includes a plurality of branches representing different conversation paths for the plurality of conversational transcripts; and displaying, by the computer system, the visualization with the plurality of branches.

Systems and methods of conversation analysis

Aspects of the present disclosure relate generally to chatbot performance and, more particularly, to periodically refreshing chatbots from timeline analytics of user online conversations to improve performance. In embodiments, a method includes: receiving, by a computing device, a plurality of conversation transcripts generated from a plurality of versions of a chatbot; determining, by the computing device, a plurality of changes of a plurality of attributes of intents between the plurality of the versions of the chatbot; identifying, by the computing device, at least one intent to update from the plurality of changes of the plurality of attributes of the intents to improve performance of the chatbot; and generating, by the computing device, another version of the chatbot that includes the at least one intent updated from the plurality of changes of the plurality of attributes of the intents to improve the performance of the chatbot.

Growing community of inventors

Cumming, GA, United States of America

Uday Kumar Reddy Gangireddy