T-mobile Usa, Inc.

Tyler Axdorff

Christopher Lihosit

Senthil Kumar Mulluppadi Velusamy

Jonathan Soini

Emily James

Calum Lawler

Parag Kumar Garg

Mark Hanson

Spencer Schutz

Techniques described herein improve viewer experience by leveraging the ability of a viewer's device to access an over-the-top (OTT) content via the device's multi-channel connections to an OTT content server. In an example embodiment, the device receives the OTT content via a first channel and performs cross-party diagnostic testing through a second channel. In this embodiment, a diagnostic app in the device compares measured signals in the first channel with a first set of threshold values and further compares acquired telemetry data in the second channel with a second set of threshold values. Based on the comparison results, the device determines the possible root cause of the interruption. Further, the device performs an in-depth diagnostic testing on a determined possible root cause (e.g., OTT content server) and sends an in-depth diagnostic report to a viewer.

Cross-party diagnostics

A content management system may support a card engine to dynamically perform operations such as configuring content for display via a user interface and generating reports based on user behavior, account status, and business logic. In cooperation with a facts controller to provide facts that the card engine may access substantively in real time, a rules engine to provide constructs in the form of card definitions, and a development engine, the content management system may enable a content manager to effect changes to card and container definitions by providing or modifying rules and rulesets in the rules engine dynamically. Cards evaluated dynamically by the card engine may be transmitted to user equipment. In this way, the content manager may make content decisions in accordance with business logic and events occurring proximate to the user, thereby impacting the user experience and generating reports in a substantive and real-time fashion.

Content management

A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Card engine for producing dynamically configured content

A client computing device may obtain access to protected resources with a proof-of-possession (Pop) token. The client computing device may request an access token from an authorization server via an application server. The request may include key material (e.g., token binding type, key, and key parameters) that the client computing device possesses or has access to, such as a public key of an asymmetric public/private key pair. In some embodiments, the public key may be a confirmation (CNF) key, which may be added to the access token and JWT signed by the authorization server. The private key may be retained by the client, who may then use the PoP token to prove possession of the private key.

Access control using proof-of-possession token

A development engine may enable a developer to customize a user experience using an intuitive developer interface. A rules engine may provide constructs to a card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The evaluated card definitions are cards that may be output for presentation via user equipment. Variants may be assigned weights which can be set or changed dynamically by the card engine substantively and in real time based on factors such as user behavior, account condition, promotions or offerings. The card engine may make content decisions proximate to events occurring to the user. The presentation of the cards may be changed substantively and in real time in accordance with the setting or changes in variants.

User interface for accessing and modifying development area content

Facts control and evaluating card definitions using cached facts

Systems and methods for automatically modifying computing devices are provided. Various embodiments allow multiple control beacons (e.g., Bluetooth low energy beacons) with GPS to automatically pre-configure by discovering each other using location provided by the GPS in the beacons. These beacons can then be used to enforce multiple rules or policies on the computing device (e.g., restrict the activities/functionality of a mobile device). For example, a beacon can be installed at a family's dinner table and can be used as a trigger to restrict (or activate) phone features (e.g., allow only incoming calls while near this beacon during dinner times). In some embodiments, the GPS on the beacon can be used to notify administrators (e.g., parents) if the beacon is moved from its current location.

Control beacons for wireless devices

Systems and methods for remote device customization and modification are provided. Various embodiments remove the need for a carrier to source multiple types of the same user equipment. In some embodiments, the user equipment can be customized upon activation using network communications. Historically, a carrier might have a variant of a phone for each mobile virtual network operator. However, management of the inventory and custom builds can be difficult and expensive. Some embodiments provide for a single global SKU and a single blank-slate device from an original equipment manufacturer. Carrier detection can be used when the phone is activated to create customized phone settings. For example, the look and feel can be updated to match preferences of a carrier (e.g., wallpaper, ringtones, default apps, etc.), corporate client, family, or another specified group of users.

Remote device modification

Systems and methods for network diagnostics are provided. Various embodiments allow for a diagnostic application to be automatically pushed to one or more mobile devices on a network. A diagnostic platform can select one or more mobile devices to perform a set of tests (e.g., Wi-Fi connections, cellular connections, download speeds, initiate phone calls, etc.) to evaluate the network performance. The diagnostic application can then be accessed (or installed) by the diagnostic platform. Messages that include the captured data about the network performance can be sent from each of the mobile devices to the diagnostic platform. Various analytics can then be generated about the network and performance of specific device configurations.

Growing community of inventors

Seattle, WA, United States of America

Tyler Axdorff