Selligent, Inc.

Strongmail Systems, Inc.

Strongview Systems, Inc.

Tulsi Ram Mayala

Jeremy Sterns

Tim McQuillen

Shriram Vishwanathan

A method is provided for path optimization for a message campaign. A graphical user interface representation of the message campaign is displayed. Sets of input instructions are received. Each set of input instructions corresponds to a path in the message campaign. The sets of input instructions are executed, causing different electronic messages to be sent according to corresponding paths to different destination targets. Responses are monitored. A winning path is then determined based on a correlation of a criterion with a goal for the message campaign and also the responses or results of executing the plurality of sets of input instructions. The winning path from among the plurality of paths is then upweighted. The message campaign then uses the upweighted winning path by causing a second plurality of electronic messages to be sent through the winning path to destination targets in the plurality of destination targets.

Systems and methods for path optimization in a message campaign

A server system comprising one or more processors and memory receives, from a client device, one or more messages for use in a message campaign, where the one or more messages include a plurality of annotations indicating human-identified features in the one or more messages. The server system initiates delivery of the message campaign to a plurality of users and receives campaign-feedback data that is indicative of user interaction, during the message campaign, that corresponds the features identified by the one or more annotations. After receiving the campaign-feedback data, the server system receives, from a requestor, a request for analysis of the features during the message campaign. In response, the server system obtains a campaign report that provides information on one or more correlations between the features and user interaction with the features during the message campaign and provides the campaign report to the requestor.

System and method for managing message campaign data

A server system comprising one or more processors and memory initiates delivery of a respective message campaign that includes one or more messages addressed to a plurality of users. The server system receives, from the plurality of users, campaign-feedback data indicative of user interaction. The campaign-feedback data includes information that enables generation of campaign reports including quantitative information about the message campaigns. After receiving the campaign-feedback data, the server system transmits, to one or more remote storage systems, campaign-tracking data that is based on the campaign-feedback data and then receives, from a requestor, a first request for analysis of the campaign-feedback information. In response to receiving the first request for analysis of the campaign-feedback information, the server system obtains a campaign report generated using the campaign-tracking data from the one or more remote storage systems; and provides the campaign report to the requestor.

A server system comprising one or more processors and memory initiates delivery of a plurality of message campaigns to a plurality of users that include a first campaign and a second campaign. The server system receives, from a plurality of client devices associated with the plurality of users, campaign-feedback data for the first campaign and the second campaign that is indicative of user interaction with the message campaigns. After receiving the campaign-feedback data, the server system directs storage of campaign-tracking data that corresponds to the campaign-feedback data and then receives, from a requestor, a request for a campaign report for a respective user. In response, the server system obtains a respective campaign report for the respective user that includes information indicative of the respective user's interactions with the first and second campaigns and the server system provides the respective campaign report to the requestor.

Systems and methods for distributing messages are described. In some embodiments, a server system includes one or more processors, and memory storing one or more programs for execution by the one or more processors. The system receives message distribution information, the message distribution information including a channel identifier and a message distribution address. The system receives from a message queue a plurality of messages that correspond to the channel identifier. The plurality of messages is for distribution to a plurality of users through one or more message distribution servers. The system processes the plurality of messages in accordance with the message distribution information; and sends a plurality of processed messages to the message distribution address for distribution to the plurality of users.

Open channel application programming interface

A server system comprising one or more processors and memory obtains user profiles for a plurality of users. In response to receiving profile-update information for a respective user, the server system updates a respective profile of the respective user in accordance with the profile-update information and initiates storage of profile-archive information that enables the server system to obtain a prior version of the respective profile. After updating the respective profile, the server system receives, from a requestor, a request for analysis of message interaction data. In response to receiving the request for analysis of the message interaction data, the server system obtains a message-interaction report that correlates the message interaction data with a set of one or more prior versions of profiles of one or more users that includes the prior version of the respective profile of the respective user and provides the message-interaction report to the requestor.

A data-management server system comprising one or more processors and memory establishes separate storage areas for first and second data-collection server systems. The data-management server system receives, from the first data-collection server system, first information that corresponds to feedback from a first set of users and excludes information that reveals the identity of individual users in the first set of users and receives, from the second data-collection server system, second information that corresponds to feedback from a second set of users that excludes information that reveals the identity of individual users in the second set of users. The data-management server system stores the first information in a first storage area, stores the second information in a second storage area, and provides access to the first and second information through one or more gatekeeper processes that control access to data received from the data-collection systems.

A server system comprising one or more processors and memory initiates delivery of a plurality of message campaigns to a plurality of users. A respective message campaign of the plurality of message campaigns includes one or more messages addressed to at least a subset of the plurality of users. The server system receives, from a plurality of client devices associated with the plurality of users, campaign-feedback data, where the campaign-feedback data is indicative of user interaction with the messages transmitted to the plurality of client devices as part of the plurality of message campaigns. After receiving the campaign-feedback data, the server system conditionally transmits, when a transmission criterion is satisfied, to one or more remote storage systems, campaign-tracking data that is based on the campaign-feedback data.

Systems and methods for building personalized messages to one or more recipients. In one aspect, one or more personalized messages are created from one or more templates and one or more token lists. The templates include global tokens and local tokens. The token lists contain fields in the templates and corresponding token values. For each respective target recipient, a personalized message is generated by identifying and storing global tokens and corresponding global token values in a global cache, and identifying and storing local tokens and corresponding local token values in a local cache. The personalized messages are then created using the templates and substituting tokens with token values stored in the global and local cache. The personalized messages are then distributed to the corresponding target recipients.

Systems and methods for message personalization

Computer program products, apparatus, and methods for processing digital messages to recipients at destination domains is provided. A plurality of profiles are established, each profile for handling digital to a specific domain or set of domains. A request to process a plurality of outbound digital messages is handled by, for each given digital message, processing the given digital message by (i) determining a destination domain for digital messages, (ii) reading a profile for the determined destination domain for the digital messages and (iii) based on at least one parameter set in the profile: (a) sending the given digital message to the determined destination domain in accordance with the profile when permitted by the at least one parameter set in the profile, or (b) not sending the digital message to the determined destination domain when required by the at least one parameter set in the profile.

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Redwood City, CA, United States of America

Tulsi Ram Mayala