Fuji Xerox Co., Ltd.

Tsutomu Ohyama

Yoshitsugu Hirose

Hideto Yuzawa

Kazuo Shibuta

Katsura Sakai

Toru Tanaka

Toshie Mihira

There is disclosed an apparatus for supporting evaluation of usability in consideration of situations particular to each business and ISO evaluation standards. The usability evaluation support apparatus uses an instrument including a display portion for displaying information, and supports the evaluation of usability in achieving a given task. During achievement of the task, a control unit acquires information of an operation log related to an operation performed by a user, and divides an effectiveness index associated with achievement of the task, efficiency index associated with efficiency for the achievement, and satisfaction index associated with subjective satisfaction of a task achiever for each predefined subtask. The unit evaluates the indexes by a statistical calculation using measurement results of a plurality of measurement items including the information of the operation log for each subtask.

Usability evaluation support apparatus and method

There is disclosed an apparatus for supporting evaluation of usability of an instrument relative to performing a given task. During performing of the task, a control unit acquires information of an operation log related to an operation performed by a user, and evaluates an effectiveness index associated with achievement of the task, efficiency index associated with efficiency, and satisfaction index associated with subjective satisfaction of the user. The indexes are generated by a statistical calculation using a plurality of measured items, including the operation log information.

Usability evaluation support apparatus

Growing community of inventors

Ashigarakami-gun, Japan

Tsutomu Ohyama