Teachers Insurance and Annuity Association of America

Troy Christopher Elliott

Scott Matthew Blandford

Louis Anthony Iannucci

William Val Arneth, Iii

Gary Robert Couture

Thomas Steven Joyce

Nathaniel John Bates

Latrisha Devon Whitehead

Mathew Wade Pickering

Ethan Luke Michaud

Rafael Pedro Olaso

Jennifer D'awn Jeffress

LeeAnn Marie Flanagan

Matthew Maclean Bechard

Elizabeth Anne MacDonald

Andrew Eugene Kettering

Christopher Joseph Heidenfelder

Kristopher C Krug

Ryan Matthew Wiesman

Daniel Joseph Healy, Jr

Omar C Saxton

Scott James Danesi

Kevin M McGill

Eddie Gordon Finch, Jr

Devesh Patel

Jakkinpali Murty

Zachary Franklin Shelton

Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.

Identifying failed customer experience in distributed computer systems

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.

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Edgar, WI, United States of America

Troy Christopher Elliott