Splunk Inc.

Solarcity Corporation

Trenton John Beals

Sourabh Satish

Govind Salinas

Glenn Gallien

Nuri Amari

Eric Daniel Carlson

Jean Elizabeth Theurer

The technology presented herein improves incident handling in an IT environment. In a particular example, a method provides identifying a first incident in the IT environment. From incident handling information that indicates how a plurality of previous incidents were handled by one or more users, the method provides identifying first information of the incident handling information corresponding to one or more first previous incidents of the plurality of previous incidents that are similar to the first incident. The method further provides determining a suggested course of action from the first information and presenting the suggested course of action to a user of the information technology environment.

Generating suggested courses of actions for incidents based on previous incident handling

Techniques are described for optimizing the display of hierarchically organized data by dynamically rendering portions visible within a display area of a web browser. Using a web page file corresponding to a web page that includes the display of a visual tree structure representing JavaScript Object Notation (JSON) data and client-side executable logic, an application running at the client device displays the web page including the visual tree structure and one or more first tree nodes corresponding to first JSON objects from a first portion of the JSON data. In response to input requesting display of one or more second JSON objects from a second portion of the JSON data not currently displayed in the visual tree structure, the application modifies one or more elements of the web page to update display of the visual tree structure to include one or more second tree nodes corresponding to the second JSON objects.

Dynamically displaying portions of a hierarchically organized data file in a web application

Examples described herein relate to customization of courses of action for responding to incidents in information technology (IT) environments. An incident management service executes incident response monitoring, identification and remediation across an IT environment for one or more entities that may have their own configuration of computing assets (computing environment) within the IT environment. A course of action outlines remediation actions for responding to specific types of incidents within an IT environment. A course of action is customized for implementation within a particular computing environment associated with an entity. Customization of a course of action comprises generation and implementation of sets of instructions that are usable to tailor remedial actions for execution in computing environments of different entities. A set of instructions provides commands/calls that are specific to computing assets associated with an entity, which are usable to execute remedial actions for a specific type of incident.

Reusable sets of instructions for responding to incidents in information technology environments

Optimizing the display of hierarchically organized data in a web application

Examples described herein relate to customization of courses of action for responding to incidents in information technology (IT) environments. An incident management service executes incident response monitoring, identification and remediation across an IT environment for one or more entities that may have their own configuration of computing assets (computing environment) within the IT environment. A course of action outlines remediation actions for responding to specific types of incidents within an IT environment. A course of action is customized for implementation within a particular computing environment associated with an entity. Customization of a course of action comprises generation and implementation of instruction sets that are usable to tailor remedial actions for execution in computing environments of different entities. An instruction set provides commands/calls that are specific to computing assets associated with an entity, which are usable to execute remedial actions for a specific type of incident.

Customizable courses of action for responding to incidents in information technology environments

Incident handling assistance based on previous incident handling

Certain embodiments include receiving load data from an energy generation (EG) system, where the load data is provided by a load meter, and where the load data corresponds to a predetermined time period. The predetermined time period may be during peak daylight hours (e.g., between 10 A.M. and 2 P.M). The method includes receiving EG data from the EG system, where the EG data corresponds to EG generation by an EG circuit over the predetermined time period, and determining if an inverse relationship exists between the load data and EG data. The method includes determining that the load meter is installed upstream from the EG circuit if an inverse relationship between the load data and EG data exists, and determining that the load mater is installed downstream from the EG circuit if an inverse relationship between the load data and EG data does not exist.

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Hayward, CA, United States of America

Trenton John Beals