Xerox Corporation

Tracy Eugene Thieret

Naveen G Sharma

Robert J St Jacques, Jr

Michael Robert Furst

Michael P Kehoe

Robert P Siegel

Claude Fillion

Mary Catherine McCorkindale

Arturo M Lorenzo

Ronald M Rockwell

Michael F Cavanaugh

Weixia Huang

Lingappa K Mestha

Yao Rong Wang

Frederic Roulland

Sohail A Dianat

Marc Dennis Daniels

John C Austin

Eric Jackson

Charles B Duke

Christopher Jon Regruit

Daniel E Koditschek

Pramod P Khargonekar

Loranzo Whitfield

Jeffrey J Folkins

Eric Michael Gross

Eric Scott Hamby

Richard G Stearns

Stefania Castellani

Thomas Allen Henderson

Shanmuga-Nathan Gnanasambandam

Donald J Gusmano

Claude Roux

Meera Sampath

Antonietta Grasso

William Joseph Hannaway

Michael A Butler

Roger T Kramer

Edward John Solcz

Michael M Shahin

Aaron N Kaplan

Charles P Holt

Charles P Coleman

Stephen P Hoover

Marty E Banton

Robert A Gunther

William B McDonald, Iii

William J Hannaway

A system and method are provided for acquiring and processing device usage data and applying a computational knowledge thereto for proactively determining customer state, including inferring device usage patterns, and accordingly proposing at least one action, if any, to be undertaken. In particular, computational knowledge represented by a set of rules is applied to the processed device data for analyzing the processed data and describing at least one feature or characteristic relating to the processed data using keywords. A rules database is accessed and at least one rule is selected from a set of rules. The at least one selected rule includes keywords which substantially match the keywords used to describe the feature or characteristic of the processed data. The at least one selected rule is then correlated to at least one proposed action using the rules database. The at least one determined rule and/or at least one proposed action are then outputted.

System and method for applying computational knowledge to device data

Methods and systems for automatically organizing devices in a network are disclosed. Information may be collected for a plurality of devices in a predetermined area over a predetermined period of time. The information may include device location information and device information for one or more user groups. Each user group may include one or more users. An average preference for each user group may be determined for each device based on the device usage information. The plurality of devices may be organized automatically into a plurality of clusters based on at least the determined average preferences. Each cluster may include one or more devices.

Method and system for collaborative self-organization of devices

A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies for the one or more malfunctions, and implementing the received instructions concerning one or more remedies.

Method and apparatus for automated call assistance for malfunctions in an image production device

A distributed data mining system and method for determining root cause of problems associated with a MFD cloud. The MFD cloud may be configured to include a fleet of networked MFDs within an enterprise firewall to perform data analytics in real time. High frequency data with describing the state of each MFD can be captured and stored locally in a file system (distributed or not). The high frequency data may be acquired at regular intervals and/or in response to a specific event with a much higher cadence and finer granularity than currently practiced. A distributed data mining module associated with the enterprise firewall may then continuously analyze the data stored within the cloud to identify actual, pending or, difficult to detect problems based on available computational cycles of idle MFDs in the network. The data associated with the problems may then be securely transmitted to a back-end unit to verify and propagate the results of the analysis of the problems more rapidly.

Method and system for determining root cause of problems in members of a fleet of multi-function devices

A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.

Apparatus for low cost embedded platform for device-side, distributed services enablement

A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.

Informing troubleshooting sessions with device data

The Device Model Agent (DMA), the device side technology module in Device Centric Services (DCS) system, is the main focus of this invention. DMA is a thin, efficient applications/services execution environment. DMA provides an embedded services platform for enabling system management applications and services. This allows a flexible, extensible, dynamic services management module allowing networked services to be designed, added, and managed within the system without modifications to devices, DCS system, or DMA itself. While this invention specifically describes the integration of benefits from DMA into document system devices, the concepts are equally applicable in other domains. The DMA runtime environment is a thin software interface layer that resides on a document system device between the Java runtime environment and embedded web server.

Device model agent

A system for automatically detecting the need to service a machine. The system includes a processor and at least one of a device component and a supply component. The processor determines a time at which the device component will require repair or replacement and when the supply component will need replenishment and sends an electronic message addressed to a communication device accessible by the user or supplier. The electronic message includes data which facilitates ordering services and sending the supplies to the user of the machine.

Automated detection and notification of the need for service and/or supplies replenishment in a machine

A method and apparatus is provided for operating a network based assembly for document processing when the assembly includes an intelligent Network Interface Controller (iNIC), a Document Processing Device (DPS) and a Digital Front End (DFE) for the DPS. Job data and control data communicated to the assembly through the network are communicated solely through the iNIC functioning as a threshold to the DPS assembly. The iNIC segregates any such data to identify job data that needs to be communicated to the DFE from other data that can be directly communicated to the DPS. Enhanced communication efficiency results from directly communicating control data to the DPS to avoid bottleneck communication of all data through the DFE.

Intelligent system network interface architecture for document processing devices

A controls system and method of print quality control for a printing system. The controls system uses printed output images as a continuous source of data for control processes. An image quality detector is positioned to detect color data in a printed image after the image is fused to a copy sheet. The present invention samples a wide range of colors in the image in order to calibrate a process station and ensure accurate production of color and/or other image quality parameters. The image quality detector examines an output image and compares the appearance of output image to a desired appearance. When an error exists, the printing system adjusts a process station to correct for variations and inconsistencies in a printed image. The detector of the present invention moves to different locations as the image exits from the printing system to sample a range of image quality parameters in the image.

Sampling of customer images as color data for process control

By using monitoring data, feedback data, and pooling of failure data from a plurality of electronic devices, real-time failure prediction and diagnoses of electronic systems operating in a network environment can be achieved. First, the diagnostic system requests data on the state of a machine and/or its components and collections thereof as part of the machine's normal operation. Secondly, real-time processing of the data either at the machine site or elsewhere in the distributed network allows for predicting or diagnosing system failures. Having determined and/or predicted a system failure, a communication to one or more remote observers in the network allows the remote observers to view the diagnostic information and/or required action to repair the failure. Furthermore, interrogation of either the particular electronic system, or a database containing data on similar electronic systems by the diagnostic server allows the diagnostic server to refine original diagnoses based on this population data to achieve a comprehensive failure predication/diagnosing system.

Systems and methods for failure prediction, diagnosis and remediation using data acquisition and feedback for a distributed electronic system

A color printing/display system includes a representation for approximating color space transformation comprising a set of piecewise homeomorphisms for enhancing accuracy of parametric models associated with the homeomorphisms. The homeomorphisms and parametric models are selectively adjustable in accordance with printer/display calibrating data. Preferably the piecewise sub-spaces comprise corresponding simplices with domain and co-domain color spaces. The simplices are adjusted by calculating new locations for the vertices having a consequence of converging parametric model performance in accordance with the predetermined objective of the system.

Method and apparatus for representing color space transformations with a piecewise homeomorphism

The present invention relates to a method for applying usage or weighting factors to static cycle counts or &ldquo;clicks&rdquo; as tallied in a document processing system. The application of weighting factors to a system cycle count when suitably summed will provide superior measure of the wear to a replaceable element as well as improved indication for the determination of the end of life for a replaceable element in that system. As such the more timely service or substitution for that replaceable element in the system can be provided, thereby allowing costs and service down-time to be minimized.

Method for assessing an end of life in a document processing system

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Webster, NY, United States of America

Tracy Eugene Thieret