Jpmorgan Chase Bank, N.a.

Toyin Aguda

Sameena Shah

Manuela Veloso

Daniel Borrajo

Russell Kociuba

Simerjot Kaur

Keshav Ramani

Cecilia Tilli

Charese Smiley

Mathieu Sibue

Suchetha Siddagangappa

Elena Kochkina

Jade Fallen

Steven Pomerville

Amit Aswani

Jonathan Roger Horn

Samuel Angmor Mensah

Pietro Totis

A method for automating a process of generating messages that are responsive to client inquiries by using an AI algorithm that implements a machine learning technique to ensure accuracy and timeliness in the responses is provided. The method includes: receiving a first message that includes an inquiry that relates to an account associated with a user; applying an AI algorithm for analyzing the first message in order to extract information that relates to the inquiry; determining, based on a result of the analysis, whether generating a response to the inquiry requires human intervention; when human intervention is not required, retrieving information that is responsive to the inquiry from a memory; generating a second message that includes the information that is responsive to the inquiry; and transmitting the second message to the user.

Method and system for automated message generation

Growing community of inventors

Frankfort, IL, United States of America

Toyin Aguda