Hitachi, Ltd.

Hitachi Engineering Services Co., Ltd.

Tooru Horie

Hiraku Ikeda

Akira Okabe

Seio Kanda

Toshiyuki Ueda

Kinichi Suzuki

Kenzo Semba

An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.

Answer system for technical support, and technical support method

In a maintenance management system and a method of providing engineering support, maintenance information concerning generating plants owned by a user is provided to a maker, and the maker analyzes such items of information, and manages the information in a structure maintenance management system. The user accesses the maintenance management system through the Internet, extracts information to be obtained from databases, and implements maintenance activities or drafts a plan. Engineers of the maker register maintenance information through an intranet, and provide engineering support for the maintenance activities promoted by the user.

Maintenance information management system and method of providing a maintenance plan

Growing community of inventors

Hitachiota, Japan

Tooru Horie