Hitchi, Ltd.

Hitachi, Ltd., Trustee, for the Benefit of Hitachi Air Conditioning Systems Co., Ltd.

Tomotsune Taira

Masanori Takagi

Tadashi Takai

Yukio Ito

Makoto Ito

A service system for air conditioner is provided which offers a total solution to a wide range of fields, from the customer relationship management covering individual users, building owners and administrators and building management companies to the maintenance and management, manufacture, design, and development on the part of the manufacturer. The service system includes a monitoring center which has the customer database, an operation information database for storing operation information of air conditioners for each customer, and a device information database having device information on the air conditioners related with each customer of the customer database. The monitoring center, upon deciding that there is anomaly in the operation information, dens to the cellular phone over the Internet the information representing the content of the anomaly and the customer information and device information associated with the operation information which was judged abnormal.

Service system for air conditioner and server system for monitoring center

A service system which includes the monitoring center which has a customer database, an operation information database for storing operation information of the air conditioners for each customer, and a device information database having device information on the air conditioners related with each customer of the customer database. When the system decides that there is anomaly in the operation information, the monitoring center sends to the cellular phone over the Internet information representing the content of the anomaly and customer and device information associated with the operation information which was judged abnormal.

Growing community of inventors

Nagareyama, Japan

Tomotsune Taira