International Business Machines Corporation

Tommy R Alcendor

Baiju Dhirajlal Mandalia

Vicki L Colson

Uzi Shvadron

Ran Cohen

Ann-Marie W Hoher

Uzi U Shavdron

Scott S Joffe

Zygmunt A Lozinskie

Anne-Marie W Hoher

Ran R Cohen

A multi-service communication system and method is disclosed which permits the integration of traditional PSTN functions and voice-over-IP/voice-over-data (VOIP/VOD) functions within the same communication system. The extension of scripting functions to support these features in general simultaneously permits the script to interact with PSTN and IP telephones within the context of the same services, to share the same service logic for both PSTN and IP media, to conference participants on both PSTN and IP, to store and forward information between the two media, to play on-hold media to the interface, and/or to monitor information between the two media. In general the disclosed invention is amenable to the integration of PSTN and VOIP networks, but other service functions may be integrated with no loss of generality.

Multi-service communication system and method

A system and method for Assisting Speech And Hearing-impaired Subscribers Using The Telephone And Central Office is disclosed. The present invention in some preferred embodiments permits remote customization of Central Office resources on behalf of a specific subscriber, and also allows the subscriber to test the customization before deployment. The present invention helps advance the art of telephony voice assistance by adding mechanisms to solve problems present in standalone environments. The method on the system comprises the steps of: receiving a communication session request from a first party using a first user unit; and determining if the first party is speech-impaired, and if the first party is speech-impaired, then performing the sub-steps of: prompting the first party for text input; receiving the text input from the first party; converting the text input, using a Text-to-Speech resource, to an audio output; and sending the audio output to a second party.

Method and apparatus for assisting speech and hearing impaired subscribers using the telephone and central office

A method for controlling subscription services delivered to a user by an Internet Service Provider (ISP) coupled to an Automated Intelligent Network (AIN) telephone system with at least one central office switching system. An intelligent peripheral subsystem is connected to the central office switching system, via a call connection channel. The intelligent peripheral subsystem providing at least one auxiliary call processing capability via the call connection channel and provides a telephony speaker authentication method for selectively authorizing updates to user subscription services types provided by the ISP, wherein each of the subscription services types include one or more service options. The method for controlling subscription services including: a) prompting for a voice response; b) authenticating a user's voice response pattern by performing a speaker-dependent cepstrum matching algorithm with previously stored samples of the user's voice response, and if the user's voice response pattern is positively authenticated with previously stored samples, then performing the steps of: c) presenting a menu of user subscription types, each with available AIN service options; and d) responding to a user selection of at least one user subscription types, each with service option, by activating a service option selected by the user, wherein the service option is governed by said ISP by regulating one or more Uniform Resource Locator (URL) addresses received by a user subscriber device from said ISP over a telecommunication line.

Speaker verification for authorizing updates to user subscription service received by internet service provider (ISP) using an intelligent peripheral (IP) in an advanced intelligent network (AIN)

Growing community of inventors

Boynton Beach, FL, United States of America

Tommy R Alcendor