Mitel Networks Corporation

Tom Quan

Thomas A Gray

Sonya G Fullarton

James Midtun

Peter L Blatherwick

Ramon Jonathan Lee Dilkie

Hai Vu

Ramon Jonathan Dilkie

Sonya Fullarton

A system for recording voice calls, comprising a plurality of endpoints, a call controller for establishing call connections between the endpoints, a storage element, and a middlebox for storing and forwarding call control packets and voice packets between the endpoints and call controller, and intercepting and forwarding predetermined voice packets to the storage element for archiving.

Secure call recording system for IP telephony

A communication system and method are disclosed. The system and method use a contact type and a confidence level to determine whether to proceed with an operation, which operation to perform and/or how to perform an operation. The method and system may be used to determine a confidence level for a contact type, and may be used to update existing contact information, as well as for other uses.

Communication system including a confidence level for a contact type and method of using same

A system and method of associating at least two communication devices is provided. First information identifying a first communication device and second information identifying a second communication device is received via a link layer protocol over a data network. It is determined if the first communication device and the second communication device are co-located based on first link layer data associated with the first communication device and second link layer data associated with the second communication device. An association is triggered between the first information and the second information if the first communication device and the second communication device are determined to be co-located.

System and method for associating communication devices

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Nepean, Canada

Tom Quan