Mitel Networks Corporation

Mitel Corporation

University of Ottawa

Other

Tom Gray

Ahmed Karmouch

Serge Mankovskii

Magdi Ahmer

Michael Weiss

Sonya Fullarton

Ramiro Liscano

Sonya G Fullarton

Alain Michaud

Trung (Tim) Trinh

Michael Yeung

Mauricio Peres

Bernard Pagurek

Mouheine Guennoun

Lee De Korte

Don Smith

Trung Trinh

Serge Manvoksi

Daniel Choi

Cui Zheng

Gunter Mussbacher

Trung Tim Trinh

The present disclosure relates to voicemail categorization and access. An apparatus, for example a PBX, is provided for categorizing voicemails. The apparatus is configured to store voicemail messages and to determine and store metadata associated with the voicemail messages. The apparatus allows searches of the stored voicemail messages to be performed using the associated metadata. A user interface may reside on a user device or be provided by the apparatus. The interface allows other user to search for voicemails using the metadata associated with them and subsequently displays information about the voicemails which match the search criteria.

Apparatus and method for categorizing voicemail

The present disclosure relates to communications, and more particularly, to a seamless interworking of call control between autonomous systems. In an illustrative embodiment, an electronic device is provided. The electronic device can be connected to multiple autonomous networks, for example, a private network through a Private Branch Exchange and a public network through a Public Switched Telephone Network. The user device can have multiple network interfaces. Alternatively, there can be one network interface to access the autonomous networks. These networks each can provide unique collaboration services. Collaboration services can include, but are not limited to, associations, roles, availability and features. The electronic device can setup connections and initialize a call through both networks. Through the device, each of the networks can add or delete participants to the call under the direction of the user. The networks can also provide the user device with suitable feature keys.

Seamless interworking of call control between autonomous systems

An apparatus and method for routing an incoming call includes the apparatus configured to perform a routing decision resulting in the incoming call being routed to the voicemail of a called user. The apparatus further creates a transcription of a voicemail message being recorded on the voicemail of the called user. This is done by applying a speech analysis process to the voicemail message as the voicemail message is being recorded. Information about a context of the incoming call is determined from the transcription and a second routing decision is performed based on the information.

Apparatus and method for routing an incoming call

A system and method for merging multi-modal communications are disclosed. The multi-modal communications can be synchronous, asynchronous and semi-synchronous. By way of a non-limiting example, at least two devices operating with varied modalities can be connected to a conferencing appliance. The conferencing appliance can integrate the differing modalities from the at least two devices by executing at least one of turn taking, conference identification, participant identification, ordering of interjections, modulation of meaning, expectation of shared awareness, floor domination and combination thereof.

Multi-modal communications with conferencing and clients

A method of detecting feature interaction conflicts between agents in response to events in a multi-agent system comprises posting said events as tuples and event requests as anti-tuples from said agents in said multi-agent system, receiving said events and said event requests in a tuple space, generating responses to each of said agents for said events which match said event requests of said agents, wherein feature interaction conflict is detected when more than one of said agents are to exert control over an event.

Feature interaction resolution using fuzzy rules

The present invention provides a quotation mechanism for service environments where the service level is negotiated. A client makes a request for a type, quality or volume of service. The service provider provides a response in the form of a quote. A quote binds the service provider to providing a service at a specified price. The quote also contains parameters of type, quality, or volume of service that the service provider can provide at that price. The client, after evaluating the quote, can either accept or reject a quote. The client can also obtain quotes from multiple service providers and enter a service contract with the service provider of its choice. This choice will not be based solely on price, but also on the levels of service quoted, since the service provider might not be able to supply the service at the requested level.

Quotation mechanism for service environments

A method for service allocation among a plurality of entities requiring service allocation in a communications or computing environment comprising the steps of initializing a supply of services of one or more holding entities, endowing one or more bidding entities with an adjustably fixed amount of utility and a requirement for an amount of the supply of services, wherein the fixed amount of utility is a measure representative of the possibility of failure due to lack of resources, negotiating the supply of services of the holding entities, with each bidding entity bidding a selected amount of its fixed amount of utility, and redistribution of the supply of the holding entities among the bidding entities based on the negotiating.

Mechanism for sharing of guaranteed resources

A system for remote assembly of messages to create a control message includes a shared coordination space for assembly of messages, and a plurality of components for performing predefined actions and for exchanging messages according to a predetermined ontology. The plurality of components includes a first component for directing other ones of the components to publish information on the coordination space and in response gather several distinct pieces of the information and assemble the distinct pieces as a message by which to control the actions of the component. According to a preferred embodiment, the shared coordination space is a tuple space, one of the components is a call control application for controlling a communication switch, and at least one other component is a directory application containing location information.

System and method for remote assembly of messages to create a control message

According to the present invention, an architecture of multiple agents is provided for setting up and enforcing policies within each site of a virtual network. A policy server represents the global policies of the site and each agent manages its own policies. Policies are dynamically downloaded from the policy server into agents that carry the responsibility to enforce them. Agents propagate their policies to the policy server to detect any conflict that may rise between agents during dynamic mapping and resource reservation. A negotiation mechanism is provided to resolve such conflicts. An authorization-based mechanism is also provided such that agents must request authorization before performing any action, in response to which a ticket is delivered to the requesting agent for accountability and security reasons.

Policy representations and mechanisms for the control of software

According to the present invention, a virtual network communication system is provided for effecting secure communications between user agents at different sites within said virtual network, comprising at least one Private Tuple Space within each of the sites for effecting intra-site communications between the agents, a Shared Tuple Space for effecting inter-site communications between different sites, and a Coordinator Manager within each of the sites for receiving user initiated communication requests from the Private Tuple Space to communicate between user agents at the different sites, authenticating the requests and in response dynamically creating and managing instances of Coordinators at each of the different sites which embed messages from the user agents in secure tuples using multi-layered encryption and exchange the secure tuples over the Shared Tuple Space.

Security mechanism and architecture for collaborative software systems using tuple space

An architecture of multiple agents is provided, based on a negotiating agents' approach to resolving feature interactions. An event-based model is used to detect feature interaction, and fuzzy constraints are applied to the policies that describe the system. A mechanism is established by which the user may add rules or provide the system with parameters that affect the outcome of any conflict that may occur, thereby giving real control over the conflict to the end user.

A method and apparatus for automatically locating sources of semantic error in a multi-agent system based on setup connection tree information, and informing the appropriate agents so that they can avoid using the faulty resources in the future. The setup connection tree model is established based on patterns of agent actions for expressing the logical relationship between available resources in the disjunctive normal form (d.n.f.). A table is used to record different sets of resources for use in the resource selection process. Thus, faulty resources can be located by means of induction. A global database is also maintained for updating information on semantic errors in the system.

Semantic error diagnostic process for multi-agent systems

An automated telephone system includes a telephone terminal for communicating with a remote party over a telephone line; a storage device for storing a plurality of pre-recorded voice messages entered through said terminal; and a service controller connected to the telephone terminal and the storage device. The service controller is responsive to commands entered through the telephone terminal either to store spoken messages in said storage device and associate them with a unique identifier, or to access a selected one of the stored messages using its unique identifier and replay it over the telephone line to a remote party.

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Tom Gray