Viavi Solutions Inc.

Todd Lange

Steven Cohen

Kallingal Sebas Jayanth Kishoor

Steve J Cohen

A device receives client delay metrics associated with a client device, network delay metrics associated with a network, server delay metrics associated with a server device, and application delay metrics associated with an application provided by the server device, wherein the client device and the server device communicate via the network. The device calculates client delay scores based on the client delay metrics, and calculates network delay scores based on the network delay metrics. The device calculates server delay scores based on the server delay metrics, and calculates application delay scores based on the application delay metrics. The device calculates an end user experience score based on the client delay scores, the network delay scores, the server delay scores, and the application delay scores, and performs an action based on the end user experience score.

Determining an end user experience score based on client device, network, server device, and application metrics

A scoring platform may obtain a set of measurements associated with a service metric, wherein the service metric is associated with a service of a network. The scoring platform may determine, based on the set of measurements, an aggregation score associated with the service metric. The scoring platform may determine a scope score associated with the set of measurements, wherein the scope score is based on a quantity of units associated with the set of measurements. The scoring platform may determine a service impact score associated with the service metric based on the aggregation score and the scope score, wherein the service impact score is representative of a contributive effect associated with the service metric. The scoring platform may perform an action associated with the service impact score to permit a source of interest associated with the service metric to be detected.

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Eagan, MN, United States of America

Todd Lange