Verizon Patent and Licensing Inc.

Todd E Kercher

Hrushikesh K Dingari

Ravindra M Thomare

Michael C Kopycinski

Eric Mackay

Charlie H Helmlinger

Jagdishbhai B Patel

Michael B Friedman

An exemplary method includes a delivery management system 1) receiving data representative of an order to deliver a network circuit-based product to a customer, 2) tracking completion statuses of each of a plurality of workflow steps associated with the delivery of the network circuit-based product and each of a plurality of milestones each representing a distinct level of completion of the order, 3) automatically identifying, based on the tracked completion statuses, one or more workflow jeopardy conditions that affect a completion of one or more of the milestones, and 4) providing one or more notifications of the one or more workflow jeopardy conditions for presentation within a graphical user interface to a user assigned to the order. Corresponding methods and systems are also disclosed.

Workflow-based delivery management methods and systems

An exemplary method includes associating one or more workflow tasks with each of a plurality of universal workflow steps, the one or more workflow tasks being specific to a provisioning workflow that corresponds to a first type of network circuit, receiving a request to provision a network circuit of the first type, displaying, in response to the request, graphical depictions of the universal workflow steps in a graphical user interface, determining a completion status of each of the universal workflow steps based on a completion status of each of the one or more workflow tasks associated with each of the universal workflow steps, and graphically indicating in the graphical user interface the completion status of each of the universal workflow steps. Corresponding methods and systems are also disclosed.

Provisioning workflow management methods and systems

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Highlands Ranch, CO, United States of America

Todd E Kercher