Servicenow, Inc.

Tirumala Reddy Annem

Prabodh Saha

Manojkumar Haridas Shende

Nitin Chugh

Jean-Remy Facq

Kevin Pickard

Matthew Kilbride

Shambhavi Meenakshi Kamakshivalli

Machine generated data entries are received. The machine generated data entries are clustered into a plurality of different clusters that each includes a different subset of the received machine generated data entries. For each of the plurality of different clusters, content of the corresponding subset of the received machine generated data entries belonging to the corresponding cluster of the plurality of different clusters is analyzed to determine a corresponding pattern of the corresponding cluster. A new machine generated data entry is received. The new machine generated data entry is matched to one of the determined patterns. The new machine generated data entry is assigned to one of the plurality of different clusters corresponding to the matched pattern.

Matching machine generated data entries to pattern clusters

Provided are instance upgrade techniques useful for upgrading the software of an instance, such as in a multi-instance architecture. The techniques relate to facilitating efficient upgrades to the software of an instance by pausing workflow automations associated with the instances at non-critical stages before the upgrade begins and resuming the workflow automations after the upgrade is complete. The techniques may also include validation workflows to facilitate the upgrade and restart process.

Instance upgrade techniques

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Hyderabad Telangana, India

Tirumala Reddy Annem