International Business Machines Corporation

IBM Canada Limited - IBM Canada Limitee

Tinny M Ng

Joanna W Ng

Diana H Lau

Ioanna Maria Attarian

Kaylee M Thomsen

Laura M Chan

Roke Jung

Dipali Kapadia

Neil R Santos

Kim Tsao

A method, computer program product, and a system where a processor(s) obtains, from a client, permission to access computing device(s) utilized by the client to monitor the client and interact with the client and an identification of each interface of the device(s). The processor(s) obtains a computer-initiated interaction, from a host communicatively coupled to the processor(s), requesting delivery to the client and a response from the client. The processor(s) monitors, via the accessing the computing device(s), activities performed by the client. The processor(s) determines a real-time environmental context of the client at a point in time of receiving the computer-initiated interaction. The processor(s) cognitively analyzes data and metadata of the computer-initiated interaction to determine attributes. The processor(s) designates an interface of a computing device to receive the delivery and to obtain the response.

Determination and initiation of a computing interface for computer-initiated task response

A computer program product and apparatus are disclosed for managing task data. A task identifier that identifies a task is sent from a task processing portlet to a mapping engine, and then to a process server. A task type is identified by the process server based on the task identifier. The task type is sent from the process server to the mapping engine, which uses a mapping entry database that includes mapping entries to identify a set of queries and a set of data sources that are mapped to the task type. Data received from the set of data sources is aggregated in response to the set of queries to form aggregated data. The aggregated data is used by the human user to complete the selected task. The mapping entry is changed at runtime by changing the set of data sources that are mapped to the task type.

Consolidating related task data in process management solutions

A computer implemented method, apparatus, and computer program product for managing task data. A task advisor identifies a set of queries and a set of data sources mapped to a task type in a mapping entry. The task type is associated with a selected task. The mapping entry maps the task type to the set of queries. The set of queries is mapped to the set of data sources. The task advisor sends each query in the set of queries to a corresponding data source in the set of data sources. The task advisor aggregates the data received from the set of data sources in response to the set of queries. A user may utilize the aggregated data to complete the selected task.

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Toronto, Canada

Tinny M Ng