Unitedhealth Group Incorporated

Tina Groat

Destiny Babjack

Mayank Kumar

Sandra Long

Sean McNattin

Lawrence Kevin Sundberg

Kevin Tan

Peter D Howell

Tom Kelly

Eric Bargman

Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.

Systems and methods for predicting personalization and intelligent routing

Systems and methods for predictive personalization and intelligent routing

Growing community of inventors

Frisco, TX, United States of America

Tina Groat