Ao Kaspersky Lab

Kaspersky Lab, Zao

Timur E Smirnov

Pavel N Yarykin

Nikita M Voitov

Stephane Le Hir

Stepan N Deshevykh

Konstantin P Voronkov

Artem Petukhov

Marina Eremina

Disclosed are systems, methods and computer readable medium for updating software of templates of virtual machines. An example method includes determining a first coefficient indicative of a level of importance of a continuous operation of one or more virtual machines created from a virtual machine template; determining a second coefficient indicative of a level of criticality of software updates on the one or more virtual machines created from the virtual machine template; determining a third coefficient as a function of the first coefficient and the second coefficient; and when the third coefficient exceeds a threshold, updating the software on the virtual machine template to generate an updated virtual machine template.

System and methods for updating software of templates of virtual machines

An automated support system includes a database of statistics used to calculate and store the solution ratings. The database is connected to a decision-making module that selects appropriate solutions. A known computer operation-related problem is stored in the database. The problem is represented by a set of parameters of a user computer system. Any given set of parameters defines a problem existing on the user(s) computer system. A solution formed by the solution adding module is represented by a special file. The selected solution is automatically executed on the user computer system and operation-related problem is solved. The effective solution is assigned rating stored in the solution database.

System and method for automated solution of functionality problems in computer systems

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Moscow, Russia

Timur E Smirnov