Sears Brands, LLC

Timothy Ray Adkisson

Michael J Kozlowski

Thomas E DeSalvo

Eva Christiansen

Christopher Michael Munoz

Samuel Monnie

Randy L Menefee

Jeffrey Vance Klimek

David Newman Hutchinson

Martin Edward Olson, Iii

Michael Thomas Coon

Michael Kozlowski

Thomas E Desalvo

Martin Edward Olson

Eva Christianson

A method and system for networking a plurality of appliances. The method and system include providing an appliance on a network, controlling operation of the appliance with a microcontroller, storing on a memory coupled with the microcontroller, computer executable instructions for operating the appliance, sensing the operation of the appliance, displaying information regarding the operation of the appliance, and communicating the operational data on a network. Network connectivity includes communication directly with a network, and with another appliance. A host system is connected to the network and adapted to receive the usage data and to transmit data to the appliance to influence operation of the appliance.

Methods and systems for appliance community service management

A request to diagnose a problem with an appliance is provided to a diagnostic system whereupon the diagnostic system functions to interpret the information indicative of the problem with the appliance to thereby normalize the information indicative of the problem with the appliance. The normalized information indicative of the problem with the appliance is then used to select from a knowledge base in which is maintained a plurality of solutions each having associated tags that function to identify concepts and values in a domain model a set of possible solutions for the problem with the appliance. As necessary, information within the set of possible solutions for the problem with the appliance is used to dynamically generate additional questions to thereby obtain further information indicative of the problem with the appliance. The further information indicative of the problem with the appliance may then be used to identify from with the set of possible solutions for the problem with the appliance a subset of best possible solutions for the problem with the appliance. This subset of best possible solutions for the problem with the appliance may then be presented to an end user to thereby allow the end user to perform the repair(s) needed to correct the problem.

System and method for providing diagnostic services

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Chicago, IL, United States of America

Timothy Ray Adkisson