AT&T Intellectual Property I, LP

Timothy Plattner

Balaji R Puli

Robert Best, Jr

Hendrik Hofman

Ted Fick

Michael John Zinnikas

Jackson Liu

Zhiqiang Qian

Paritosh Bajpay

Roberta Ann Bienfait

Mojgan Dardashti

I-Cheng Steve Hsu

Lori Keighron

Daniel McMillan

Security systems are warned of earthquakes, tornadoes, and other natural disasters. When an early warning system detects a natural disaster, the early warning system alerts a central server. The early warning system alerts the central server to the natural event and its associated geographic area. The central server may then consult a database and determine the security systems operating in a vicinity of the geographic area experiencing the natural event. The central server may thus warn the security systems of the natural event. The security systems may then implement pre-programmed procedures to protect life and property during earthquakes, tornadoes, and other natural disasters.

Methods, systems, and products for security services

A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.

Method and apparatus for providing automated processing of a switched voice service alarm

Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.

Method and apparatus for network service assurance

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Danville, CA, United States of America

Timothy Plattner