Bank of America Corporation

Timothy Mark

Kurt Newman

David Joa

Willard H Waldron, Iii

Srinath Nagarajan

Kerry Michelle Cantley

Felix A Mon

Graham Marshall Wyllie

Jason Michael Ackiss

Maile George

Robert Fleetwood Armstrong

Benjamin Porter

Gregory Hugh Gunn

Some aspects as disclosed herein are directed to, for example, a system, non-transitory computer readable medium, and method comprising receiving, at a computing device, a selection of an activity for a user to perform. The computing device may determine an estimated amount of time to complete the activity. A token for the activity may be generated, and generating the token may comprise initiating a timer for the activity. The computing device may determine a position of the user within a building location. Based on the timer and the position of the user, the computing device may determine that an amount of time to complete the activity is predicted to exceed the estimated amount of time to complete the activity by a threshold amount of time. In response to determining that the amount of time to complete the activity is predicted to exceed the estimated amount of time to complete the activity by the threshold amount of time, a notification may be generated, the notification indicating that the amount of time to complete the activity is predicted to exceed the estimated amount of time to complete the activity by the threshold amount of time. The notification may be sent to at least one of a mobile device associated with the user or an assistant's computing device at the building location.

Customer expectation tokens

Embodiments of the invention relate to systems, methods, and computer program products for managing electronic communications and, specifically, monitoring electronic communications received from numerous communications sources associated with a user, identifying that certain ones of the communications are priority communications and communicating notice of the priority communications to the user. The priority communication may be identified by user defined criteria, such key words, phrases, key topics, key names and the like; timeframe of the communication; user-defined priority rules; business performance indicators/metrics and the like. Communication of the notice may provide for communicating a priority communication alert to the user or communicating the notice to a network-accessible communication monitoring portal.

Communication monitoring and management system

The business community hub application provides a business customer the ability to add an event or offer to the community hub that can be accessed by individual customers or business customers. The business community hub application also notifies business customers of offers provided by other businesses or about local community events in which the business customer may be interested. The business customers have the ability to find contacts and network with other local businesses. The business community hub application also uses transaction information available to the bank to display market data and trends that may be of interest to the business customer. In this way, the business community hub works with the online banking application as a tool for local businesses, it allows business customers to interact with individual customers, the community in general, as well as other businesses, in a forum for exchanging products, services, and information.

Business customer community hub

Embodiments of the present invention provide apparatuses and methods for a currency equivalency application for a business activity monitoring (BAM) applications. The currency equivalency application monitors business activities across international processes and systems that deal with multiple types of currencies. The user enters into the currency equivalency application user defined preferences, such as, but not limited to, the BAM application to which to apply the preferences, the type of currencies, value amounts, dates for the actual currency exchange rate, dates for future currency exchange rates, confidence scores, etc. The currency equivalency application identifies the proper exchange rates and in some cases estimates future exchanges rates, and converts the output for currency values in BAM applications into the user defined currency values, which allows the users across the world to quantify and view the currency value outputs in a form that the user understands.

Currency equivalency application

Embodiments of the invention relate to systems, methods, and computer program products for client/customer-centric macro (e.g., business-wide) monitoring of business performance and determination of business-wide customer impact trends associated with the client's/customer's composite relationship with the business. Additionally, embodiments provide for determining customer impact trends at other levels of the business relationship, such as at business unit/line of business levels, product/service levels and the like. Based on the determined customer impact trends, further determinations may be made regarding whether alerts are warranted based on the trends, and generating and communicating the alerts if warranted. Determining business-wide customer impact trends provides for the business to identify problems or potential problems that may adversely impact the global relationship between the overall client entity and the business implementing the performance monitoring system.

Customer-level macro business performance monitoring

Embodiments of the present invention provide apparatuses, methods, and computer program products that allow for interaction with a user at an automated teller machine (ATM) based on pre-established user preferences. For example, an ATM is provided having: (1) a user interface configured to receive user identifying information from a user; and (2) a processing device operatively coupled to the user interface and configured to use the user identifying information to determine a pre-established user preference, wherein the processing device is further configured to use the user interface to interact with the user based at least partially on the pre-established user preference.

Interacting with user at ATM based on user preferences

The business review application provides a customer with a bank-hosted business review platform that provides an advertising and feedback service for the bank's business customers and provides a rating, review, feedback, and recommendation service for the bank's individual and business customers. Thus, the bank's customers can rate and review the bank's business customers. The bank uses its authentication systems used by its customers to access online banking services to authenticate the identity of the customer creating a business review in the business review platform. In some embodiments, the business review application only permits its customers to make one review of a business within a certain period of time or one review after a transaction with that business shows up in the customer's transaction information maintained by the bank. In this way, the bank can host a review platform that is much more accurate and trust-worthy than traditional business review platforms.

Growing community of inventors

Berkeley, CA, United States of America

Timothy Mark