Diebold, Inc.

Timothy M Stock

Robert Bradley Gill

Robert D Symonds

Irek Singer

Peter St George

Roy Shirah

Gaby Baghdadi

An automated banking machine includes a card reader operative to read data from user cards and to use the data read by the card reader in operation of the machine. Status messages are received from automated banking machines operating in a network. The messages are received by an event management system operating at least one computer in operative connection with a data store. The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines.

Fault monitoring and notification system for automated banking machines

A system operates to receive status messages from banking machines () operating in a network (). The messages are received by an event management system () operating at least one computer (). The computer is in operative connection with a data store (). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. The event management system receives the messages and places them in a uniform standard message format for further processing by the system. A device status processing program () in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message. The computer also causes a trouble record to be created in the data store responsive to the status message from the banking machine. The multimedia reporter receives input messages from the entity and the computer causes information to be included in the trouble record responsive to the input messages. The system further provides report data to a user which enables the user to analyze the operation of the banking machines and service providing entities. The system further includes test capabilities for testing proper operation of the system.

A system operates to receive status messages from banking machines operating in a network. The messages are received by an event management system operating at least one computer. The computer is in operative connection with a data store. The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. A device status processing program in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message.

A method of testing operation of an automated banking machine system is provided. The method may comprise storing in a data store data representative of a simulated automated banking machine, at least one condition which occurs at the machine and at least one action to be carried out responsive to the condition. The method may further comprise inputting an input representing the condition at the machine and indicating through a display, responsive to the stored data, the at least one action being carried out responsive to simulating the condition at the machine. The method may also include carrying out the at least one action responsive to operation of the computer. The method may include simulating responsive to the input, that the machine has generated a message indicative of the condition. The method may include providing a further input which prevents performance of the carrying out step.

Method for simulating operation of an automated banking machine system

A system operates to receive status messages from banking machines (,) operating in a network (,). The messages are received by an event management system (,) operating at least one computer (,) in operative connection with a data store (,). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. A device status processing program (,) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message.

Fault monitoring and notification system for automated banking

A system operates to receive status messages from banking machines (12) operating in a network (14). The messages are received by an event management system (20) operating at least one computer (54). The computer is in operative connection with a data store (52). The data store includes information representative of the banking machines in the network, status messages generated by the banking machines and actions to be taken including entities to be notified of conditions which cause status messages to be sent by the various banking machines. The event management system receives the messages and places them in a uniform standard message format for further processing by the system. A device status processing program (36) in the computer resolves an action to be taken responsive to the status message. Responsive to the action resolved by the device status processing program the computer causes a notification message to be dispatched by a multimedia reporter to an entity who is to be notified of the condition at the banking machine which caused the status message. The computer also causes a trouble record to be created in the data store responsive to the status message from the banking machine. The multimedia reporter receives input messages from the entity and the computer causes information to be included in the trouble record responsive to the input messages. The system further provides report data to a user which enables the user to analyze the operation of the banking machines and service providing entities. The system further includes test capabilities for testing proper operation of the system.

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North Canton, OH, United States of America

Timothy M Stock