Xtone, Inc.

Convergys Customer Management Group, Inc.

Xtone Networks, Inc.

Other

Timothy M Price

Vishal Dhawan

Manoj Sindhwani

John R Ramsay

Nicholas K Unger

Dana N Skaddan

Joshua Tindal Gray

J Christopher Wiseman

Kenneth I Rokoff

Minoj Sindhwani

David E Markle

A distributed voice applications system includes a voice application rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

Voice application network platform

As a user interacts with a voice application, a history of the prompts played to the user and the users responses are displayed to the user. The displayed prompts and displayed responses could be summaries of the prompts and responses, or they could be full transcriptions of the prompts and responses. A user may be able to select a prompt or response in the history to return to a certain point in the voice application. It may be possible for a user to save a history of the interactions that occurred when a voice application was performed, and to recall the history to continue on from a selected location in the history.

System and method for displaying the history of a user's interaction with a voice application

A distributed voice applications system includes a voice services instruction rendering agent and at least one voice services software client that is configured to provide voice applications to an individual user. A management system may control and direct the voice services rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice services software client may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice services instruction rendering agent and the management system may be interconnected via a communications network.

A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

A system and method for delivering a message to a user makes use of a voice applications agent that is located, at least in part, on the user's local device, the voice applications agent being configured to perform a voice application in order to deliver the message to the user. The voice application comprises a set of instructions about how to interact with the user. Performing the voice application on the user's local device comprises the voice applications agent following the set of instructions that comprise the voice application in order to interact with the user.

System and method for causing messages to be delivered to users of a distributed voice application execution system

A system and method for causing a voice application to be performed on one or more user local devices utilizes a distributed voice application execution system architecture. The distributed voice application execution system architecture allows a voice applications agent on a user's local device to obtain a rendered voice application from a remote voice application rendering agent. The voice applications agent on the user's local device can then perform the voice application for the user.

System and method for placing telephone calls using a distributed voice application execution system architecture

A system that is capable of receiving and interpreting a user's spoken commands is also coupled to a television interface device that controls video programming content displayed the user's television. The user can speak commands to cause certain programs to be played, and to control various functions of the television. The system can track and analyze a user's video viewing habits. In addition, the system is able to determine which of multiple users might be interested in a particular video program, and the system can play marketing messages regarding that video program to those users that might be interested in viewing the video program.

A system and method for allowing a telemarketer to place a series of telephone calls to called parties utilizes a distributed processing architecture. This allows the telemarketer to utilize data stored at remote locations to help interact with called parties. In addition, the telemarketer can utilize telephone assets to quickly and easily place multiple simultaneous calls to different called parties.

A system and method embodying the invention utilizes voice applications that are performed by voice applications agents resident on user local devices to deliver messages to the users. The voice applications can also be used to collect information from the users. Also, voice applications can be used to allow users to purchase goods and services. Voice applications for these purposes could be customized to take into account the individual characteristics of the users.

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Rockville, MD, United States of America

Timothy M Price