Tropare, Inc.

Boopsie, Inc.

Microsoft Technology Licensing, LLC

Colloquis, Inc.

Conversagent, Inc.

Active Buddy, Inc.

Timothy L Kay

G Gregory Carpenter

Robert Hoffer

Francois Huet

Gray Salmon Norton

Damien Saint Macary

Stephen D Klein

The present invention includes systems and methods for retrieving information via a flexible and consistent targeted search model that employs interactive dynamic menu information retrieval techniques that provide context-specific functionality tailored to particular information channels, as well as to records within or across such channels, and other known state information. Users are presented with a consistent search interface among multiple tiers across and within a large domain of information sources, and need not learn different or special search syntax. A thin-client server-controlled architecture enables users of resource-constrained mobile communications devices to locate targeted information more quickly by entering fewer keystrokes and performing fewer query iterations and web page refreshes, which in turn reduces required network bandwidth.

Multi-prefix query optimization

The present invention includes systems and methods for retrieving information via a flexible and consistent targeted search model that employs interactive multi-prefix, multi-tier and dynamic menu information retrieval techniques (including predictive text techniques to facilitate the generation of targeted ads) that provide context-specific functionality tailored to particular information channels, as well as to records within or across such channels, and other known state information. Users are presented with a consistent search interface among multiple tiers across and within a large domain of information sources, and need not learn different or special search syntax. A thin-client server-controlled architecture enables users of resource-constrained mobile communications devices to locate targeted information more quickly by entering fewer keystrokes and performing fewer query iterations and web page refreshes, which in turn reduces required network bandwidth. Applications are built by leveraging existing collaborative cloud services that enable the maintenance and sharing of user content.

Leveraging collaborative cloud services to build and share apps

Multi-prefix query optimizations

The present invention includes systems and methods for retrieving information via a flexible and consistent targeted search model that employs interactive multi-prefix, multi-tier and dynamic menu information retrieval techniques (including predictive text techniques to facilitate the generation of targeted ads) that provide context-specific functionality tailored to particular information channels, as well as to records within or across such channels, and other known state information. Users are presented with a consistent search interface among multiple tiers across and within a large domain of information sources, and need not learn different or special search syntax. A thin-client server-controlled architecture enables users of resource-constrained mobile communications devices to locate targeted information more quickly by entering fewer keystrokes and performing fewer query iterations and web page refreshes, which in turn reduces required network bandwidth.

Dynamic menus for multi-prefix interactive mobile searches using predictive text to yield targeted advertisements

The present invention includes systems and methods for retrieving information via a flexible and consistent targeted search model that employs interactive multi-prefix, multi-tier and dynamic menu information retrieval techniques that provide context-specific functionality tailored to particular information channels, as well as to records within or across such channels, and other known state information. Users are presented with a consistent search interface among multiple tiers across and within a large domain of information sources, and need not learn different or special search syntax. A thin-client server-controlled architecture enables users of resource-constrained mobile communications devices to locate targeted information more quickly by entering fewer keystrokes and performing fewer query iterations and web page refreshes, which in turn reduces required network bandwidth.

Dynamic menus for multi-prefix interactive mobile searches

A system and a method are disclosed for multi-prefix, interactive search capability on a mobile communications device. A keystroke is input into a search query field of a landing page and a multi-prefix search is performed. The landing page is refreshed to display the results. The landing page displays a first tier of search results, which can include channels or links to web pages associated with the user input. If the search result that is selected is a channel, the channel is displayed. If the search result that is selected is a web page, the web page is displayed. The landing page corresponding to the selected channel, or to the web page, may then be searched or explored. If the desired channel is not displayed within the first tier of search results, another keystroke may be input. The landing page refreshes accordingly and additional keystrokes may be entered.

Multi-prefix interactive mobile search

A system and method are provided for escalating a user or customer to a live agent from a conversational agent when predetermined criteria are met. The conversational agent textually converses in so-called natural language interaction and can run on a computer, such as a server. Upon receiving a first query, the conversational agent creates a new case, and interacts with the customer, in an attempt to resolve the case and satisfy the user. The predetermined criteria for escalation may include a determination that the conversational agent is unable to satisfy a computer-to-computer information request. Alternatively, the predetermined criteria may include patterns and/or words associated with frustration, for example, and/or unrecognized query subject matter, high priority queries, for example to increase sales, etc.

Growing community of inventors

Los Altos Hills, CA, United States of America

Timothy L Kay