International Business Machines Corporation

Timothy Joel Bethea

Vikas Krishna

Isaac Kam-Chak Cheng

Neil Boyette

Neil Harold Arthur Boyette

Isaac K Cheng

Dawn Marie Fritz

Cynthia Marie Roberts

Yongshin Yu

Yolanda A Rankin

Monika Mojgan Gorkani

Soumitro Tagore

A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

System and apparatus for generation of executables for a heterogeneous mix of multifunction printers

A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

Generation of executables for a heterogeneous mix of multifunction printers

Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

System and method for call flow generation via real-time tracking of guided problem resolution

Methods, computer programs, and systems for processing a request through a web service on a server are provided. The method includes receiving a batch request from a client. The batch request includes a plurality of sub-requests that each specifies an operation to be performed by the web service. The method further includes processing the batch request through the web service including performing the operation specified by each of the plurality of sub-requests and generating a corresponding plurality of sub-replies. Each sub-reply contains result data of the processing of a corresponding sub-request. The method further includes constructing a batch reply including the plurality of sub-replies, and returning the batch reply to the client.

Stateless server-side automation of web service requests using dynamically generated web service interfaces

A system and method for defining and dynamically invoking polymorphic call flows in a call flow system. Call flows are defined that include a publisher call flow and subscriber call flows. A first trigger point in a publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. Subsequent to the call flows being published in a repository, the publisher call flow is executed, the first trigger point is located, and the publisher call flow is executed. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked or a call flow is removed.

System and method for defining and dynamically invoking polymorphic call flows

A method for defining and dynamically invoking polymorphic call flows in a call flow system. A publisher call flow and subscriber call flows are defined. A first trigger point in the publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. A second trigger point in a first subscriber call flow is defined. A trigger specifying a late-binding reference to the second trigger point is defined. Publishing the call flows includes storing a second subscriber call flow's representation that includes a first trigger's representation. To execute the publisher call flow, identifiers of the publisher call flow and the first trigger point are located in the first trigger's representation. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked.

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Sunnyvale, CA, United States of America

Timothy Joel Bethea