Avaya Inc.

Lucent Technologies Inc.

Avaya Technology LLC

Timothy Ian Ross

Rajeshwari Edamadaka

Harsh V Mendiratta

Mehmet Balasaygun

Venkatesh Krishnaswamy

Stephen Michael Milton

Krishna Kishore Dhara

Edmund Thomas Burke

Jack Iu

Michael Vernick

Raji Chinnappa

Benjamin Wilson Day, Jr

James Edward Moore

Joel M Ezell

Douglas Max Grover

Thorsten Ohrstrom Sandgren

Wayne David Farmer

James H Apgar

Deborah J Brown

Prameela R Gopu

Benjamin Wilson Day

A request to establish an IM session is received. For example, a Session Initiation Protocol (SIP) INVITE message is received. The request is to an Address of Record (AoR) that has two or more associated communication endpoints on different IM systems. The request is forked to the two or more communication endpoints. An IM communication server, acting on behalf of a first communication endpoint, receives one of the forked requests. The forked request is automatically answered. For example, the IM communication server can automatically send a SIP 200 OK message. The answer causes the second forked request to be automatically canceled. The IM communication server sends a second request to the second communication endpoint to add the second communication endpoint to the IM session. This allows each communication endpoints to display a single instance of an AoR on the IM session.

Inter domain instant messaging bridge

Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

Negotiation of a future communication by use of a personal virtual assistant (PVA)

A method, server, and communication system are described that, among other things, enable a server in a server cluster to assume control of any 'early' Session Initiation Protocol (SIP) dialogs previously handled by another server in the server cluster when that server fails or otherwise becomes unable to continue handling a communication session. The replacement server in the server cluster is able to generate one or more messages that include an identification of the dialog identifiers used by the now failed server as well as new dialog identifiers to replace the dialog identifiers used by the now failed server.

Session reconstruction using proactive redirect

A system and method to influence routing of a call by a sequenced application from among a plurality of sequenced applications is disclosed. The method comprises receiving a header for the call wherein the header comprises at least one directive from each of the plurality of sequenced applications. Further the method comprises arbitrating conflicts from among the one directive in the header in order to determine a set of sequenced application headers to at least partially execute. Finally, the determined set of sequenced application headers is at least partially executed.

System and method to influence SIP routing by sequenced applications

A communication system, method, and components are described. Specifically, a communication system having the ability to accommodate communication preferences for multiple users sharing a common line appearance is described. An application sequence can be determined and invoked based on communication preferences of the multiple users sharing a common line appearance.

Application sequencing for advanced communication features

A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices.

Quantum and promiscuous user agents

System and method to perform a directive by a first SIP User Agent (UA) engaged in a peer-to-peer communication session with a second SIP User Agent (UA), the method including: arming the first SIP User Agent (UA) to define the directive; setting a trigger condition in the first SIP User Agent (UA) to perform the directive if the trigger condition becomes true; monitoring, by use of a processor within the first SIP User Agent (UA), for the trigger condition in the communication session; and if the trigger condition becomes true, performing by use of a processor the directive without usage of a back-to-back user agent.

System and method for classification of media in VoIP sessions with RTP source profiling/tagging

The system gets a request to add a communication node to an existing peer-to-peer communication session between two communication nodes. The communication node is added to the existing peer-to-peer communication session. The communication nodes in the existing peer-to-peer communication have not previously defined a mixing node. The communication nodes in the existing peer-to-peer communication session exchange a mixing score. A mixing node is determined based on the exchanged mixing score. Additional systems are defined which determine a mixing node when two peer-to-peer communication sessions are joined into a combined peer-to-peer communication session.

Peer-to-peer mixing system and method

A method, apparatus and computer program product for providing additional information related to a sender of a communication is presented. A communication intended for a recipient is received, the communication including information related to the sender of the communication. A Personal Virtual Assistant (PVA) acquires in real time additional information related to the sender of the communication. The additional information related to the sender of the communication is then presented to the recipient attached to the communication where possible. The PVA is capable of acting on the recipient's real time instructions relating to the additional information.

Method and apparatus providing sender information by way of a personal virtual assistant (PVA)

A system collects a plurality of communications including at least two different types of communications. The system links the plurality of communications with an identifier that can be used to identify the plurality of communications, and stores the plurality of communications. The system allows a user to perform an action on at least one of the plurality of communications.

Methods and apparatus for multimedia tracking

A system records a session on a medium, and differentiates the content of the session into a plurality of sub content sessions. The system indexes the plurality of sub content sessions associated with the session, and allows retrieval of at least one of the plurality of sub content session based on the indexing. The system provides a review of the session.

Methods and apparatus for processing a session

A system receives a complete audio message from an originator, and transmits the complete audio message to a destination. The system buffers the complete audio message at the destination. The complete audio message is capable of being played at the destination during the buffering. The system provides an ability to replay the complete audio message at the destination after the buffering of the complete audio message. The system provides an ability to respond to the complete audio message.

Methods and apparatus for audio communication

Methods and apparatus are provided for validating configuration data in a switch. An error is detected if the configuration data fails to comply with one or more rules; and a user is presented with an interface that allows the user to correct the error. The rules may include one or more syntactic rules or conflict rules (or both). In the case of a simple error, the user is presented with an error indication with a smart error link. In the case of a conflict error, the user is presented with an error indication that identifies the conflicting endpoints and optionally allows the user to correct at least one conflicting endpoint. The configuration data is revalidated after a change is made by a user. Changes are propagated to affected data objects. A number of error types may be automatically updated. When an objects inherit properties through application of a template to the data object, a list is maintained of the data objects associated with each template, so that the associated data objects can be updated if the template is updated. Errors information can be presented to the user in a hierarchical error tree. The user can select errors from the tree to be corrected. The error tree can optionally be redisplayed following a change by validating only affected elements.

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Fair Haven, NJ, United States of America

Timothy Ian Ross