Bank of America Corporation

Timothy Guerry

Rajat Wadhwani

Bridget E O'Connor

Susan McClung

Kailash C Poddar

Ananthakrishnan Ravi Venkataraman

Melinda A Irby

Erik D Dahl

David A Tyson

Andy Kerestes

Jonathan R Sampson

Trevor Lewis

Christopher S Welles

Michael N Smith

An apparatus of one embodiment analyzes application complexity based on complexity factors. The apparatus includes a memory and a processor. The memory stores raw values associated with a software application, each raw value associated with a respective complexity factor, which is associated with a respective scoring metric. The memory also stores scoring metrics, which indicate how preliminary scores are calculated. The memory also stores preliminary scores associated with the software application. The processor determines the raw values by determining a respective raw complexity value for each of the complexity factors. The processor also calculates the preliminary scores by calculating a respective preliminary score for each of the complexity factors. The respective preliminary score for each complexity factor is calculated by applying the respective scoring metric to the respective raw value. The processor also calculates a total score based at least on the plurality of preliminary scores.

Software application complexity analysis

An apparatus of one embodiment evaluates standards compliance during software development. The apparatus includes an interface, a memory, and a processor. The interface is operable to receive design standards information, the design standards information including one or more design compliance rules for software development. The memory is operable to store the design standards information. The processor is communicatively coupled to the interface and the memory and is operable to determine a design status of a software change according to design information received regarding the software change; calculate one or more design compliance scores, each design compliance score indicating an extent to which the design status complies with at least one of the one or more design compliance rules; and determine whether to permit building of the change based at least on the one or more design compliance scores.

Software development standards compliance system

An apparatus of one embodiment evaluates standards compliance during software development. The apparatus includes an interface, a memory, and a processor. The interface is operable to receive design standards information, the design standards information including one or more design compliance rules for software development. The memory is operable to store the design standards information. The processor is communicatively coupled to the interface and the memory and is operable to determine a design status of a software change according to design information received regarding the software change; calculate one or more design compliance scores, each design compliance score indicating an extent to which the design status complies with at least one of the one or more design compliance rules; and determine whether to permit building of the change system based at least on the one or more design compliance scores.

Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.

Cross channel contact history management

Growing community of inventors

Cornelius, NC, United States of America

Timothy Guerry