Hewlett-packard Development Company, L.p.

Hewlett Packard Enterprise Development LP

Timothy F Forell

Dejan S Milojicic

Peter Piet

Brian Cox

Alan G Nemeth

Robert S Schreiber

Vanish Talwar

Moray McLaren

Jon Christopher Connelly

Helen W Cheung

A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.

Method and apparatus for supporting a computer-based product

Elastic insight to Information Technology ('IT') performance data is provided. Local performance data is continuously pushed from a front-end component to a back-end component. Global performance data is continuously pushed from the back-end component to the front-end component. The local performance data and the global performance data are aggregated at the front-end component by product, product family, and product solution. The aggregated data is monitored at the front-end component to identify a performance bottleneck.

Providing elastic insight to information technology performance data

Assigning nodes to jobs based on reliability factors includes calculating the maximum value of a processor utilization efficiency and assigning an optimal number of spare nodes to the job based on the value of the processor utilization efficiency.

Assigning nodes to jobs based on reliability factors

A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.

Automating diagnoses of computer-related incidents

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Cupertino, CA, United States of America

Timothy F Forell