Ally Financial Inc.

Timothy Edwards

Premkumar Manivannan

Patrick Vondette

Spencer Cremers

Methods, systems, and devices are described. A user journey may be initiated by a user device, and a trace may be generated for the user journey. The trace may include one or more spans that each correspond to at least one service of a set of services that provide functionality to the user journey (e.g., as components of an application). Based on the generated trace including the one or more spans, both diagnostic information and user-specific transaction information may be collected for the user journey. For example, the diagnostic information may include information associated with a service (e.g., how long the service took to complete) and the user-specific transaction information may include information related to the user, such as a location of the user, a type of device used for a transaction, among other examples. The diagnostic information and user-specific transaction information may be stored and processed by a system.

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Charlotte, NC, United States of America

Timothy Edwards