Dell Products Inc.

Intel Corporation

Timothy E Abels

Rajveer Singh Kushwaha

Stephen Francis Schuckenbrock

Andrew G Habas

Brian L Janosky

Vincent J Zimmer

Rajesh Poornachandran

Mingqiu Sun

Jianwen Yin

Gopinatth Selvaraje

Peggy J Irelan

Jeffrey Vernon Ford

Balasubramanian Chandrasekaran

David Thomas Schmidt

Subramanian Ganesan

Roger Bjork

Noah Zentzis

Bogdan Odulinksi

A microservice infrastructure that securely maintains the currency of computing platform microservices implemented within a process virtual machine is provided. The computing platform microservices maintained by the infrastructure may include protected methods that provide and control access to components of the underlying computing environment. These components may include, for example, storage devices, peripherals, and network interfaces. By providing a software-defined microservice layer between these hardware components and workflows that specify high-level application logic, the embodiments disclosed herein have enhanced flexibility and scalability when compared to conventional technology.

Software-defined microservices

A tool for communicating configuration information includes an analysis tool to determine changes to the configuration of an information handling device. The analysis tool develops a set of configuration tags to identify the configuration changes by identifying a subset of tables or other information, such as Extensible Markup Language (XML) pairs, associated with a configuration management database (CMDB) and by identifying values for each table to reflect the configuration of the information handling device. The analysis tool encodes the configuration tags into an information string. Because the information string is encoded and does not represent the complete configuration of the information handling system configuration, it can be easily and accurately communicated to a technical support center by a user, thereby reducing potential communication problems and improving technical support.

Information handling system configuration identification tool and method

A system and method for addressing audiovisual equipment issues are disclosed. A system that incorporates teachings of the present disclosure may include, for example, a display device having a housing component at least partially defining an interior space. In some cases, a memory may be fixed within the interior space, and the memory may be storing a first set of display parameters and a second set of display parameters. The system may also include a diagnostic tool located within the interior space. The tool may be operable to assist a user in resolving a display-related issue by engaging in a diagnostic routine that includes a communicative interaction with a remotely located network node.

System and method for handling audiovisual equipment issues

A method and system is disclosed for monitoring the status of a system by providing a health score. A health scoring module accesses a configuration management database (CMDB) comprising a plurality of configuration items referencing physical, service and process information. A target value for each configuration item is decided, followed by collecting their current value. Comparison operations are then performed between each configuration item's current and target value and a health subscore is generated. The resulting health subscore is then indexed to its corresponding configuration item. Once indexed, a health score is generated from a predetermined plurality of health subscores.

Method and system for health scoring information systems, users, and updates

An apparatus for providing remote services to an integrated information technology environment. The information technology environment comprises a services appliance. The services appliance provides agent-less monitoring of information handling systems within the information technology environment. The apparatus comprises a remote management platform. The remote management platform is configured to receive services information from the services appliance. The remote management platform analyzes the services information and determines a response based upon the services information. The remote management platform initiating the response by the remote management platform based upon the services information.

Information technology remote services management environment

An apparatus for providing remote services to an integrated information technology environment. The apparatus comprises a remote management platform. The remote management platform comprises a service delivery platform which comprises a plug in module. The plug in module is configurable to comprise a plurality of service functions. The plug in module enables some or all of the plurality of service functions to be selectively enabled.

Remote monitoring and management ordering system for an information technology remote services management environment

An improved system and method is disclosed for making the Common Information Model (CIM), produced by the Distributed Management Task Force (DMTF), more flexible and extensible without requiring changes to it or its existing implementations. MultipleInheritance associations are implemented to define extension abstract classes for managed element information and to create static and dynamic add-in classes, all operable to reference the CIM schema class. Ambiguity is mitigated by not allowing properties of different data types to have the same name in super classes that are used for MultipleInheritance associations. Data integrity is facilitated by merging class properties of the same name and data type through the use of a Min algorithm. Concrete user classes are derived from new abstract classes such that management functionality is enabled for managed element properties. A polymorphic object pointer is implemented using a PolymorphicPointer association to facilitate traversal or the resulting class hierarchies and inheritance trees.

Method to support dynamic object extensions for common information model (CIM) operation and maintenance

System and method for addressing audiovisual equipment issues

A system and method for providing a network boot is provided in which the entire length of the communications link between the client computer and the boot server is secure. Because the communications link between the client and the boot server is secure, an identifier for that uniquely identifies the client can be passed to the boot server, and the boot server is operable to serve a boot image to the client computer on the basis of the uniquely identified client computer.

System and method for the provision of secure network boot services

In an information handling system (IHS), IHS problem diagnosis and repair includes receiving configuration items of the IHS from a configuration management database, collecting a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system, collecting a prioritization of the set of rules and corresponding actions, filtering the set of rules and corresponding actions per the prioritization and based on a plurality of preferences, and sending the set of rules and corresponding actions to the IHS.

Information handling system and method for diagnosis, and repair, using rules collected by forward chaining

An improved system and method are disclosed for the backup and restoration of data. An init image is created for a new system. Data is uploaded from a current system and a data image is generated. The resulting data image and the init image are combined to create a combined data image, which is then stored on an on-line backup host. A copy of the combined data image is transferred to the new system. The uploaded data is extracted from the copy of the combined data image and stored on the new system in the same location as the original system. Metadata describing the location of the combined data on the new system is captured and then applied to the combined data image stored on the on-line backup host. The extracted data on the new system is compared to the current data on the original system and the new system is updated. A differential backup is performed on the new system and then uploaded to the on-line backup host, where it is associated with the combined data image.

Method and apparatus for full backups in advance

A system and method for automating the generation and execution of sequences of manual operations, using a structured process and grammar, suitable for implementation in systems integration. The method of the invention allows manual operations to be defined by local or remote subject matter experts (SMEs), using a Manual Operations Grammar, with the system allowing the definition of methods for validating measurements, reporting, and optimizing a set of one or more operations and/or processes. As part of the system, generated scripts can automate a plurality of manual tasks, operation and/or process steps, and a plurality of automated tasks, operation and/or process steps.

Task generation runtime engine

A system and method for hot cloning in a distributed network is disclosed. In one embodiment, a method for cloning a virtual machine from a source system to a target system includes freezing writes to a storage file having storage blocks such that subsequent writes create new storage blocks for the original virtual machine. The method further including freezing writes to a memory content such that subsequent writes store in buffers. The method further including copying the memory content onto the target system wherein the copied memory content creates a clone. The method further including unfreezing the memory content by merging the writes stored in the buffers and unfreezing the writes to the storage file such that subsequent writes take place normally. The method further including configuring the clone based on the target system. The method further including creating a new storage block for any writes to the storage file whereby the new storage block is not shared.

Growing community of inventors

Beaverton, OR, United States of America

Timothy E Abels