Bank of America Corporation

Timothy Alan Mincey

Eric Dryer

Michael Gerald Smith

Shawn Cart Gunsolley

Jasher David Fowles

Jeanne M Moulton

Timmy Leo Gauvin

Clarence Edward Lee, Ii

Charles Christopher Harbinson

Kenneth R Cox

Letishia Renee Hunt

Leslie LaRock

Georgeann Paschal Gregory

Christopher David Greth

Tami Marie Shepard

Haywood P Enloe

Lucy M Lahera

Raymond William Schall, Jr

Shashi R Warrier

A system includes a template database storing, for each of a plurality of predefined root causes, a corresponding correspondence template and response form template. Each root cause corresponds to a cause of an exception associated with an ATM. An automatic reconciliation tool determines a exception has occurred associated with a ATM. A set of exception parameters are determined associated with the exception. A party is determined at the service provider with which to correspond in or order to resolve the exception. A root cause of the exception is determined. A correspondence template and a response form template are identified for the determined root cause and used to generate correspondence which includes a description of the exception, instructions for actions to take, and a link configured to provide access to a response form. The response form includes fields for providing a response parameter.

Automatic exception reconciliation

An image item processing engine for image item exchange may receive an image item data packet including two image items, each including a digital image documenting an action for a recipient institution and associated metadata. The metadata may identify the image item sender and a country associated with an image item, the packet originator, or the recipient institution, at least one country associated with the second image item being different than a country associated with the first image item. The engine may apply sorting rules to determine item types for the first and second image items based on their metadata, determine a recipient institution for the packet based on the item types, assemble a data transfer packet including the digital images and metadata included in the first and second image items, and provide the data transfer packet to a transfer packet routing service for routing to the selected recipient institution.

System and method for transferring image systems of different types between computers in a single data packet

Growing community of inventors

Belmont, NC, United States of America

Timothy Alan Mincey