Verint Americas Inc.

Tim McCurry

Damian Smith

Daniel Thomas Spohrer

David Warren Singer

Brian Patrick Carman

Jeremy Robert Roderick

Michael N Mandato

Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)&#x2014;this gives a risk assessment event before a call gets to an agent; 2) fraud detection&#x2014;the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication&#x2014;the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication&#x2014;the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.

Systems and methods for authentication and fraud detection

A user interface for a fraud detection application includes a visual display; a plurality of panes displayed on the visual display, each pane including an identifier corresponding to a communication received; a graphical representation of a threat risk associated with the identifier; a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously. The graphical representation may include a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score. Each pane may include additional information about the identifier, such as a number of accounts accessed or attempted to be accessed associated with the identifier; a number of days the identifier has been active; a type of channel associated with the identifier; and a number of communications initiated by the identifier over a predetermined period of time. A user may access further information by activating a portion of the visual display to access additional information related to the threat risk. The communication may be a phone call, a chat, a web interaction or the like.

User interface for fraud alert management

Growing community of inventors

Alpharetta, GA, United States of America

Tim McCurry