Sap Ag

Thorsten Burkert

Andreas Wolber

Klaus Dickgiesser

Gunter Hoffelder

Wolfram Bonheim

Various embodiments herein include at least one of systems, methods, and software to receive and process credential requests for remote support of computer applications. One embodiment includes receiving a credentials request in a first environment from a second environment in response to an incident in the first environment. This embodiment further includes processing the received credentials request within the first environment by approving the request, activating credentials, and sending the credentials to the second environment. This embodiment may further include receiving, within the first environment, a message indicating the incident is resolved and deactivating the credentials.

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Munich, Georgia

Thorsten Burkert