Twilio Inc.

Oracle International Corporation

Thomas Wilsher

Patrick Malatack

Cheuk To Law

Zhou Ye

Gowri Rao

Jimmy Shi

Jibin Xiang

Ali Shah

Kalpak Dilip Kothari

Chad Selph

Matthew David Nowack

Xiaolin Zang

Rajiv Puranik

Frank Stratton

Mathew D Nowack

A method includes receiving a first request associated with a first user account and comprising content of a first message, and a second request associated with a second user account and comprising content of a second message, generating a first list of routing options for delivering the first message to a first plurality of destination endpoints, and a second list of routing options for delivering the second message to a second plurality of destination endpoints, determining a first optimal routing option for delivering the first message, determining, a second optimal routing option for delivering the second message, causing one or more versions of the first message to be transmitted to the first plurality of destination endpoints using the first optimal routing option, and causing one or more versions of the second message to be transmitted to the second plurality of destination endpoints using the second optimal routing option.

System and method for enabling dynamic multi-modal communication

A method includes receiving a first request associated with a first user account and comprising content of a first message and a first plurality of destination endpoints, and a second request associated with a second user account and comprising content of a second message and a second plurality of destination endpoints to receive the second message, generating a first list of routing options for delivering the first message to the first plurality of destination endpoints, and a second list of routing options for delivering the second message to the second plurality of destination endpoints, generating, based on the first list of routing options, one or more versions of the first message for delivery to the first plurality of endpoints, and generating, based on the second list of routing options, one or more versions of the second message for delivery to the second plurality of endpoints. The method further includes causing the one or more versions of the first message to be transmitted to the first plurality of destination endpoints, and the one or more versions of the second message to be transmitted to the second plurality of destination endpoints, and providing first access rate statistics collected by tracking access to the one or more versions of the first message by the first plurality of destination endpoints, and second access rate statistics collected by tracking access to the one or more versions of the second message by the second plurality of destination endpoints.

A system and method that includes receiving a messaging request that includes communication intent parameters and a set of communication destinations, wherein the messaging request is authenticated as a request of a first account; dynamically transforming messages according to individual communication destinations, wherein for the set of communication destinations: selecting a communication mode according to communication intent parameters, transforming content of the messaging request, and transmitting transformed content to a destination endpoint in the selected communication mode.

Systems and methods for a communication platform that includes receiving a media message request; obtaining a set of web content resources associated with the media message request; rendering the set of web content resources; converting the rendered set of web content resources into a media resource; and transmitting the media resource to a destination according to the media message request.

System and method for transmitting and receiving media messages

A system and method that includes receiving a communication request of an account, the communication request including communication properties; identifying at least two routing options of a route priority list, the routing options capable of completing the communication request and identified according to a priority heuristic; generating a communication cost from the communication properties; and upon receipt of the routing response and the communication cost response, executing a communication with a routing option of the routing priority list and committing a cost of the communication to the account.

System and method for routing communications

A system and method for messaging application content that includes providing an application content messaging application programming interface (API); receiving a content delivery request from an account, through the application content messaging API; retrieving device information of a destination endpoint specified in the content delivery request; based on the device information, selecting an application content format from a set of formats and obtaining application content in the application content format; and transmitting the application content.

System and method for delivering application content

A system and method that includes managing a computer cluster with a plurality of machines of a first version in an active configuration; adding at least one machine of a second version to the computer cluster; monitoring the operational status of the machine of a second version; and transitioning the computer cluster to use the machine of a second version in an active configuration.

System and method for managing a computing cluster

Systems and methods for sending a media message from a communication platform receiving a messaging request to transmit media message to a destination endpoint, wherein the request includes a specified media content universal resource identifier (URI); retrieving a media resource from the URI, wherein the media resource is retrieved from a application layer request including a set of context data relating to the messaging request; transforming the media resource into a messaging formatted media resource; and transmitting the formatted media resource to a destination in a media message.

System for transforming media resource into destination device compatible messaging format

A system and method for transmitting telephony messages that includes transmitting a first outgoing telephony message through a first channel using a first routing option selected from a plurality of routing options; receiving a message delivery report through at least a second channel; updating message routing data in response to the message delivery report; selecting a second routing option for at least a second outgoing message, the second routing option selected from the plurality of routing options prioritized by the updated message routing data; and transmitting a second outgoing telephony message through the first channel using the selected second routing option.

Method and system for controlling message routing

Techniques for sending communications with automatic address or device selection and content conversion are provided. A recipient and addresses and/or devices associated with the recipient are determined for a communication. A destination is selected and the format of the communication may be converted based on the selected destination, if necessary. The communication then can be sent to the selected destination using any of a number of appropriate channels.

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San Francisco, CA, United States of America

Thomas Wilsher