Microsoft Technology Licensing, LLC

Thomas William Potthast, Iii

Roman Batoukov

Sai Sankalp Arrabolu

John Anthony Morman

Suren Aghajanyan

Anastasiia Pronska

Irina Frumkin

Navendu Jain

Keiji Kanazawa

Alia Maisel Buckner

Russell Joseph Trupiano

Examples described herein generally relate to receiving a query context for service events occurring on one or more networks, determining, based on the query context, a set of service events occurring on the one or more networks, querying multiple layers of a multiple-layer relational graph to determine one or more other service events having a defined relationship with the set of service events at one or more of the multiple layers, where the multiple layers include a configuration layer, an observation layer, and learned layer, defining relationships between services or service events, and indicating, via a user interface and in response to the query context, the one or more other service events.

Techniques for correlating service events in computer network diagnostics

Examples described herein generally relate to managing a knowledge graph by providing, to an agent and based on a request from the agent, an output of a number of signals having an indicated correlation in a knowledge graph, receiving, from the agent, additional correlation information for at least a portion of the number of signals and/or additional signals, and storing, in the knowledge graph, the additional correlation information.

Techniques for updating knowledge graphs for correlating service events in computer network diagnostics

Examples described herein generally relate to identifying a set of service events corresponding to an incident report, querying a multiple-layer relational graph to determine one or more other service events related to the set of service events, detecting a pattern in the set of service events and a subset of the one or more other service events, and indicating, via a user interface and based on the incident report, the subset of the one or more other service events as related to the incident report.

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Sammamish, WA, United States of America

Thomas William Potthast, Iii