Accenture Global Solutions Limited

Thomas Wayne Hancock

Sukryool Kang

Lan Guan

Anwitha Paruchuri

Anupam Anurag Tripathi

Sujeong Cha

Neeraj D Vadhan

Jill Gengelbach-wylie

Guanglei Xiong

Jayashree Subrahmonia

Yuan He

Surya Raghavendra Vadlamani

Andrew Francis Hickl

Ivan Wong

The present disclosure relates to a system, a method, and a product for using machine learning models to quantify and/or improve trust in conversations. The system includes a non-transitory memory; and a processor in communication with the non-transitory memory. The processor executes the instructions to cause the system to: obtain a set of vocal features and a set of text features for each sample in audio samples; obtain a trust score for each sample; perform a preprocess to obtain a set of input features for each sample; determine a type of machine-learning algorithm for the machine-learning network; tune a set of hyper parameters for the machine-learning network; generate a predicated trust score by the machine-learning network with the sets of input features for each sample; and train the machine-learning network based on the predicated trust score and the trust score for each sample to obtain the training result.

Systems and methods to improve trust in conversations

The present disclosure relates to systems, methods, and products for using machine-learning networks to generate trustworthy audio and face mesh. A system, serving as a digital avatar, generates a trust audio and trust face mesh corresponding to an input text. A method includes generating a set of trust embedding vectors based on a reference audio; generate a text embedding vector based on the input text; generate a conditioned vector based on the set of trust embedding vectors and the text embedding vector; synthesize an audio representation based on the conditioned vector; generate the trust audio based on the synthesized audio representation; obtain a speech feature representation based on the trust audio; obtain an abstract feature vector based on the speech feature representation; and generate positions of vertices based on the abstract feature vector, the positions of vertices being used for generating the trust face mesh.

Systems and methods to automate trust delivery

The present disclosure relates to a system, a method, and a product for using deep learning models to quantify and/or improve trust in conversations. The system includes a non-transitory memory storing instructions executable to construct a deep-learning network to quantify trust scores; and a processor in communication with the non-transitory memory. The processor executes the instructions to cause the system to: obtain a trust score for each voice sample in a plurality of audio samples, generate a predicated trust score by the deep-learning network based on each voice sample in the plurality of audio samples, wherein the deep-learning network comprises a plurality of branches and an aggregation network configured to aggregate results from the plurality of branches, and train the deep-learning network based on the predicated trust score and the trust score for each voice sample to obtain a training result.

Systems and methods to improve trust in conversations with deep learning models

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Oklahoma City, OK, United States of America

Thomas Wayne Hancock