Teachers Insurance and Annuity Association of America

Thomas Steven Joyce

Scott Matthew Blandford

William Val Arneth, Iii

Gary Robert Couture

Nathaniel John Bates

Mathew Wade Pickering

Latrisha Devon Whitehead

Ethan Luke Michaud

Jennifer D'awn Jeffress

LeeAnn Marie Flanagan

Elizabeth Anne MacDonald

Louis Anthony Iannucci

Matthew Maclean Bechard

Rafael Pedro Olaso

Christopher Joseph Heidenfelder

Andrew Eugene Kettering

Kristopher C Krug

Daniel Joseph Healy, Jr

Omar C Saxton

Kevin M McGill

Scott James Danesi

Ryan Matthew Wiesman

Eddie Gordon Finch, Jr

Devesh Patel

Jakkinpali Murty

Janusz M Juda

Troy Christopher Elliott

Stanislav Antons

Weston John Gaddis

Thomas Fredrick Krall

Zachary Franklin Shelton

Thomas J Goodnough

Byron Leslie Griffin

Andrea J Vient

James Ronald Hixon

Jennifer D'Awn Jeffress

Edmund Martin Prout

Prabhu Purushothaman

Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.

Identifying failed customer experience in distributed computer systems

Systems and methods for visual presentation of metrics reflecting lifecycle events of software artifacts. An example method may comprise: receiving one or more data processing rules, each data processing rule specifying one or more operations to be performed on one or more raw data items reflecting lifecycle events associated with a software artifact; receiving, from one or more data collection agents, a plurality of raw data items; producing, by applying the data processing rules to the plurality of raw data items, a plurality of values of a metric reflecting lifecycle events associated with a plurality of software artifacts; and causing the values to be graphically represented using a graphical user interface (GUI) communicatively coupled to the processor.

Visual presentation of metrics reflecting lifecycle events of software artifacts

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.

Systems and methods for presenting application performance monitoring data in distributed computer systems. An example method may comprise: receiving, by a processing device, one or more application performance monitoring (APM) rules, each APM rule determining an application operational status based on one or more APM parameters; receiving APM data comprising a plurality of APM data items representing values of the APM parameters of a software application; determining an operational status of the software application by applying the APM rules to the APM data; and causing the operational status to be visually represented via a graphical user interface (GUI).

Presenting application performance monitoring data in distributed computer systems

Systems and methods for visualization of performance parameters of distributed computer systems. An example method may comprise: receiving data representing a geographic location of a client computer system issuing a plurality of requests to a server computer system, the data further comprising a plurality of values representing one or more parameters of request processing by the server computer system; and generating a sequence of video frames, each video frame of the sequence of video frames comprising a visual element of a pre-defined shape overlaid over a geographic map in a position corresponding to the geographic location of the client computer system, wherein a pre-defined attribute of the visual element visually represents one or more values of the plurality of values.

Visualization of performance parameters of distributed computer systems

Systems and methods for providing transaction identifiers for application performance management in distributed computer systems. An example method may comprise: receiving, by a first computer system, a first message; identifying, based on a pre-defined byte pattern, an incoming transaction identifier within the first message; responsive to failing to identify the incoming transaction identifier, generating a new transaction identifier; transmitting, to a second computer system, a second message associated with the first message, the second message comprising a transaction identifier provided by one of: the incoming transaction identifier or the new transaction identifier; and transmitting, to a third computer system, a third message representing a log record, the third message comprising the transaction identifier.

Providing transaction identifiers for application performance management in distributed computer systems

Growing community of inventors

Washington, DC, United States of America

Thomas Steven Joyce