Swisscom Ag

Thomas Staudte

Frank Fitzlaff

Erich Gebhardt

Oscar Genovese

Methods and systems are provided for enabling handling of communication requests. Handling-profile information, which may be used in handling of communication requests directed to a user, may be received in a computerized central unit. The computerized central unit may then transfer handling information that is based on the handling-profile information, to a network server in a network with which the user is associated, for enabling the network server to handle (e.g., forward) communication requests associated with the user based on the handling information. The handling-profile information may comprise destination addresses for use in handling communication requests associated with the user; categorizations of callers into caller groups; and/or handling-schemes for specifying how to handle communication requests from particular callers. The handling-schemes may specify for different communication technologies, whether a received communication request through each communication technology is forwarded to a destination address using a particular communication technology.

Method and system for communication forwarding

A method and system are provided for enabling forwarding of communication requests directed by callers to callees. Forwarding-profile information, which may be used in forwarding of communication requests directed to a callee, may be received in a computerized central unit. The computerized central unit may then transfer forwarding information that is based on the forwarding-profile information, to a network server in a network in which the callee is a user and/or a subscriber, for enabling the network server to forward communication requests to the callee based on the forwarding information. The forwarding-profile information may comprise destination addresses for forwarding communication requests to the callee; categorizations of callers into caller groups; and/or forwarding-schemes for specifying how to forward communication requests from particular callers. The forwarding-schemes may specify for different communication technologies, whether a received communication request through each communication technology is forwarded to a destination address using a particular communication technology.

For enabling the forwarding of communication requests directed by callers to callees who are subscribers of a carrier network () and users in an enterprise network (), forwarding-profile information is received in a computerized central unit (). The central unit () transfers forwarding information to a network server () in the carrier network () and/or a network server () in the enterprise network () for enabling the network servers () to forward communication requests based on forwarding information. Thus, forwarding-profile information can be captured and maintained in one central location for generating consistent forwarding-profiles in a plurality of separate communication networks () which are operated and managed independently form each other by different entities with regards to technical platforms and organization.

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Zurich, Switzerland

Thomas Staudte